Why Disrespecting Flight Attendants is Totally Nuts


Skift Take

Hostile working conditions pose a serious safety risk to the whole of the flying public.

The “nut rage” Korean Air incident, which led to airline executive and head of cabin service, Cho Hyun-ah, stepping down, shows that even airlines can forget why they have flight attendants onboard in the first place: cabin safety. Tea, Coffee and nuts are nice, but not essential to survival. Flight attendants may be well-groomed and attractive, but they’re not your date for the duration of the flight. We spoke with two seasoned flight attendants who share their views on the root of the disconnect between the image and the reality of this one-of-a-kind, non-nutty job. Not Eye-Candy, but Life-Savers “What we truly are is safety professionals,” says Doreen Welsh, flight attendant on USAirways Flight 1549, the Miracle on the Hudson. “I really thought that after our incident people might finally get what we're onboard for, but they just don't seem to the get it.” Flight attendants jolt passengers into taking the actions required to survive when panic sets in, s