American Airlines CEO Rejects Criticism of ‘Unprecedented’ Flight Crew Pay Hikes
Dennis Schaal, Skift
American Airlines CEO Doug Parker is playing the long game. Surprise pay hikes for pilots and flight attendants will cost roughly $350 million in 2018 and 2019. But if airlines truly want to avoid more customer service-related dramas, one way to get there is to adequately compensate your workforce.
4 weeks ago