Articles tagged “flight attendants”

South African Airways Tries to Transfer Staff and Cut Low-Performing Routes

South African Airways Tries to Transfer Staff and Cut Low-Performing Routes

Kaye Wiggins, Bloomberg

The downward spiral of restructuring continues for South African Airways, which is still trying to achieve a massive turnaround in just three years, but Emirates and Turkish Airlines are ready to pick up the pieces.

2 weeks ago

Straighten Up and Fly Right, United to Flight Attendants on Sloppy Grooming

Straighten Up and Fly Right, United to Flight Attendants on Sloppy Grooming

Brian Sumers, Skift

United Airlines is never going to control how its flight attendants look in the same way as airlines in other countries. That's OK. There's no reason flight attendants all must look the same. But it's probably a good thing United is asking some outliers to clean up their approach.

1 month ago

JetBlue and Pilots Union Reach First Agreement

JetBlue and Pilots Union Reach First Agreement

Mary Schlangenstein, Bloomberg

The lack of an agreement with its pilots had been an albatross for JetBlue for the last few years. What will the impact be? The two sides haven't released any details of the agreement yet.

1 month ago

Over Two-Thirds of Flight Attendants Say They Have Been Harassed by Passengers: Union Survey

Over Two-Thirds of Flight Attendants Say They Have Been Harassed by Passengers: Union Survey

Mary Schlangenstein, Bloomberg

We'd love to say we're surprised by this report. But we're not. Flight attendants have rough jobs, and passengers can be abusive.

1 month ago

JetBlue Flight Attendants Vote to Unionize as a Hedge Against a Merger

JetBlue Flight Attendants Vote to Unionize as a Hedge Against a Merger

Mary Schlangenstein, Bloomberg

JetBlue had a good long run until 2014 without a union, but this is the new reality, and more of the airline's employees may soon organize.

2 months ago

Super Long-Haul Trips Expose Flight Crews and Passengers to Cosmic Radiation

Super Long-Haul Trips Expose Flight Crews and Passengers to Cosmic Radiation

Justin Bachman, Bloomberg

Airlines are buying more aircraft capable of flying the extreme weather conditions of the North Pole, but this exposes the people inside to higher levels of cosmic radiation. Frequent flyers and flight crews are right to be asking questions.

3 months ago

Alitalia Uniforms Get Second Makeover in 2 Years Despite Being Broke

Alitalia Uniforms Get Second Makeover in 2 Years Despite Being Broke

Chiara Albanese, Bloomberg

Alitalia claims that its second uniform redesign in the past two years will not cost the airline any money. Maybe this kind of thinking is among the myriad reasons it's now insolvent? Just wondering.

7 months ago

Ryanair Forgot to Consider Crew Vacations So It Canceled 82 Flights in One Day

Ryanair Forgot to Consider Crew Vacations So It Canceled 82 Flights in One Day

Benjamin Katz , Bloomberg

Dear Ryanair Human Resources: As you know, you commute daily to work in Dublin, and the Irish government has rules about flight crews taking time off. You might want to have the people in charge of crew and flight scheduling take these things into account before booking passengers on these flights. It would be so much easier for all concerned.

9 months ago

Singapore Air Wants Some Flight Attendants To Take Unpaid Leave

Singapore Air Wants Some Flight Attendants To Take Unpaid Leave

Kyunghee Park, Bloomberg

Singapore Air is stuck between a rock and a hard place – it recently went on a plane-buying spree to help fuel its growth and remain competitive but that came at the expense of its employees.

11 months ago

American Airlines CEO Rejects Criticism of ‘Unprecedented’ Flight Crew Pay Hikes

American Airlines CEO Rejects Criticism of ‘Unprecedented’ Flight Crew Pay Hikes

Dennis Schaal, Skift

American Airlines CEO Doug Parker is playing the long game. Surprise pay hikes for pilots and flight attendants will cost roughly $350 million in 2018 and 2019. But if airlines truly want to avoid more customer service-related dramas, one way to get there is to adequately compensate your workforce.

1 year ago

American’s Flight Attendants Still Say Their Uniforms Make Them Sick

American’s Flight Attendants Still Say Their Uniforms Make Them Sick

Justin Bachman and Mary Schlangenstein, Bloomberg

It's hard not to think the public isn't getting the full story from either side.

1 year ago

Airport Workers Are the Have Nots of the Aviation Industry

Airport Workers Are the Have Nots of the Aviation Industry

Justin Bachman , Bloomberg

If airlines want to truly improve the passenger experience, they can't ignore the plight of people who work for contractors at the airport. The airport, obviously, is a big part of the customer experience.

2 years ago