2022 Archives

KLM Names First Female CEO

Air France-KLM continues to lead on female leadership in the airline industry. Rail executive Marjan Rintel will become KLM's first female CEO when she succeeds outgoing Pieter Elbers in July.

Inside Delta’s Strategy to Capture the Premium Traveler

Delta CEO Ed Bastian, who left the company briefly in 2005, loves to tell the story about why he quit. At the time, Delta was pursuing a discount strategy that he didn't like. Not long after he returned, Delta made aggressive moves for premium traffic, which has made it considerable money since with new efforts under way.

Hotels Outside of Congested City Centers Are Gaining Popularity

Guests are following in the footsteps of those who’ve fled to the suburbs during the pandemic, taking advantage of features like more square footage, lower prices, and regional authenticity. The strategic move would be for more hoteliers to follow them there.

Defining the New Chinese Tourist

Even as a McKinsey report deciphers key trends in China’s tourism market this year, the million-dollar question of when the world will get to welcome back Chinese tourists remains largely unanswered. That means a new type of Chinese tourist is opting for deeper local culture experiences.