Brian Sumers, Skift
What choice does JetBlue have but to downplay its competitive problems in Boston? But this is not good for the airline. It was bad enough when JetBlue had to worry about new routes from Delta. Now American is joining the mix.
4 days ago
Brian Sumers, Skift
David Neeleman's new airline promises to have good service at competitive prices. That's his strategy at every airline, and it's commendable. But Neeleman is also planning to operate what is essentially two business models at once. Can he pull it off?
2 weeks ago
Brian Sumers, Skift
Spirit Airlines entered seven new markets last year. Don't look for that to happen again in 2020. The airline's network is reaching maturity.
2 weeks ago
Brian Sumers, Skift
Don't fault airlines for lack of innovation. It's a risky business that doesn't always reward companies that act boldly. Instead, take solace in knowing that airlines are embracing smaller innovations that could make travel better.
3 weeks ago
Brian Sumers, Skift
Airports are welcome to prefer local businesses, but they should also understand Starbucks has a loyal following and should remain in terminals. When it's 5 a.m., and you're at an unfamiliar airport and you just want your reliable coffee fix, Starbucks is often the best bet.
3 weeks ago
Brian Sumers, Skift
U.S. airlines had no choice. Their customers and their crew members do not want to go to China. Why should they fly empty planes there?
3 weeks ago
Brian Sumers, Skift
Customers may not like so-called segmentation in airplane cabins. But almost every U.S. airline is using it to boost revenues.
4 weeks ago
Brian Sumers, Skift
Southwest is concerned it is losing market share because of the Max grounding. That is likely true. But the Max is also forcing the airline to be more efficient about where it flies and when. That's probably helping boost unit revenue.
1 month ago
Brian Sumers, Skift
Airlines have been boom-and-bust businesses for as long as almost anyone can remember. But has Delta Air Lines cracked the secret code? Or is it just better at managing expectations?
1 month ago
Brian Sumers, Skift
At the typical airline, revenue managers take themselves very seriously. They don't like to do anything that could dilute their numbers. It's nice to see Alaska taking a fresh approach.
1 month ago
Brian Sumers, Skift
The technology is fun. But Delta's biggest strength is the consistency of its product.
2 months ago
Brian Sumers, Skift
United may argue it isn't tweaking its delay compensation scheme to save money. But we're betting this new policy will save some cash. Still, it probably won't bother customers too much. How many of them were expecting compensation anyway?
2 months ago
