United Airlines, Alcohol Wipes and Finding New Customer Touch Points
Photo Credit: Linda Jojo (left), chief customer officer for United Airlines, in discussion with Brian Sumers, editor at large for Skift, at Skift Aviation Forum in Dallas. Skift / Dylan Pacholek
Skift Take
Some passengers want to talk to people. Some do not. United Airlines wants make sure they all have a choice.
United Airlines is still giving every single passenger an alcohol wipe as they enter the airplane. During the pandemic, it was for a specific reason. Now, that reason has shifted a bit.
“It's a touch point. Our flight attendants greet every single customer now,” said Linda Jojo, chief customer officer for United Airlines.
“We may not have a wipe forever. There may be something a little more fun coming at some point. But I don't think we'll ever take away that touch point at the end of the jet bridge.”
That’s one of the ways United is working to make the guest experien
