The planning for the expansion of the international terminal at Chicago O'Hare isn't slated to be completed before 2017 but at least change is under way.
Many small and medium sized airports are desperate for new flights. But big airlines tend to be skeptical, and rightly so. They sometimes struggle when adding new routes from smaller markets.
Some travelers have unrealistic expectations about airport security. With so many people coming or going at airports worldwide, security forces may not be able to stop every attack.
With lengthy queues, redundant processes, and a lack of personalization, it's no surprise customers have no love for modern airports.
It's time for airports to reexamine their approach to customer experience and start creating the airport of the future.
Maybe the people in charge can stop pointing fingers and start finding solutions. The rest of us will be waiting.
Airports are starting to pay closer attention to customer experience, designing intelligent environments that are more connected, immersive and multi-sensory than ever before.
Looking back on a year’s worth of news in aviation paints a picture of an industry that is eager to innovate for the future. Now that airlines are more profitable, they can afford to be more ambitious with their passenger experience improvement programs. Let’s hope the industry continues rising, and moving closer to a better future of flight in 2016 and beyond.
Baggage drop systems complement today's self-serve travel process. Passengers increasingly using early check-in via the airline app, or avoiding the queue at the check-in desk. But having your electronic boarding pass ready on your smartphone when you get to the terminal loses its convenience if you have to wait in line for the check-in desk, just to drop off your bag.
The FAA is policing airports this winter to ensure they take appropriate measures to clean up their runways during snowstorms - or else be hit with fines as much as $735,000.