Brian Sumers, Skift
Passengers sitting in the back of the airplane hate it when an airline runs out of food for sale. But airlines also hate waste, and they usually must throw out uneaten fresh food the same day. How do airlines decide how much food and drink to board? It's a delicate dance.
1 week ago
Brian Sumers, Skift
A skeptic might say airlines are doing so well selling premium seats because their standard offering is getting worse. There's some truth to that. But airlines have also gotten better at targeting passengers with the right offers for them.
3 weeks ago
Justin Bachman, Bloomberg
United probably wishes the workers would have rejected the union. But four-fifths of the airline's workers are covered by collective bargaining agreements, so it's mostly business as usual.
3 weeks ago
Brian Sumers, Skift
We told you United would probably turn things around on finances when it hired revenue whiz Scott Kirby back in August 2016. And look what's happening. Now, it's time for the airline to improve its customer service, too.
4 weeks ago
Brian Sumers, Skift
All U.S. airlines are performing well. Demand is robust, and while fuel prices are up, they're not that high compared to historical levels. Delta is using that state-of-play to go on the offensive to win more share from its competitors.
1 month ago
Brian Sumers, Skift
It's reasonable to ask whether airline re-accommodation agreements still make sense in 2018. In how many industries will one company happily hand you over to the competition after a slight service hiccup? But road warriors love these deals. It means they can get home, or to an important meeting, even when their favorite airline screws up.
1 month ago
Grant Martin, Skift
It just got 25 percent more expensive to earn top-tier elite status on United Airlines.
2 months ago
Elise Young, Bloomberg
This is not ideal for United, and it would probably be best if legislators didn't use one of the state's largest employers as a piggy bank. United has been threatening to reduce flights in Newark if this becomes law, but that seems like an idle threat. United is not going to de-hub its operation in the nation's biggest market.
2 months ago
Bloomberg, Justin Bachman
Kudos for airlines for trying to use biofuels, but carriers are a long way from being environmentally sustainable businesses. The industry is responsible for roughly 2 percent of annual global carbon emissions.
2 months ago
Hannah Sampson, Skift
The chief digital officer of United Airlines drills down on the carrier's tech plans, social media strategy, and customer service goals in this conversation from Skift Tech Forum.
2 months ago
Brian Sumers, Skift
JetBlue took criticism for moving to raise bag fees first. But the airline's CEO, Robin Hayes, made clear that customers who plan in advance will keep getting to pay the old rate.
2 months ago
Brian Sumers, Skift
Airline executives often say they don't know why consumers hate their industry so much. Bag fees are among the reasons.
2 months ago