Brian Sumers, Skift
United's change is a sensible move. People should feel more comfortable knowing United's pilots must take their final drink 12 hours prior to reporting for duty, rather than eight. That said, some pilots may still make mistakes.
6 days ago
David Koenig, Associated Press
Animals on planes have been a flashpoint for airlines — and animal owners. New federal guidelines will be a welcome way to bring some standardization to what can seem like arbitrary rules and differing airline policies.
1 week ago
Grant Martin, Skift
This partnership is good news for United's most frequent customers. But will the deal between Clear and United enable the tech company to get a leg up on TSA PreCheck's dominance?
2 weeks ago
Brian Sumers, Skift
Airlines hate so-called hidden-city ticketing. They believe it flouts their fare rules and threatens how they do business. But are they being too aggressive as they try to thwart it?
3 weeks ago
Sean O'Neill, Skift
Clear doesn’t let you skip security screening at U.S. airport checkpoints, but its promise is to make the effort take less than five minutes consistently. Clearly United has heard from its most frequent customers that they value that consistency.
3 weeks ago
Brian Sumers, Skift
When United Airlines President Scott Kirby joined in 2016, he promised he'd boost share at Newark. Now Southwest is pulling out of Newark, citing a tough environment. Think this is a coincidence?
3 weeks ago
SkiftX
There’s no question that customer and company definitions of loyalty are undergoing a fundamental shift in the travel industry, with personalized products and experiences playing an ever-more important role. In this session from Skift Tech Forum 2019 we learn more about how the concept of loyalty will evolve in the years ahead.
4 weeks ago
Brian Sumers, Skift
United is taking more chances than the typical risk-averse airline. That should help it boost revenue. But will it all be too complicated for the airline's operational teams?
1 month ago
Justin Bachman, Bloomberg
This is not the same United Airlines former CEO Jeff Smisek mismanaged earlier in the decade. The newish management team is on a roll, as the airline's financial statements show. How long can it last?
1 month ago
Justin Bachman, Bloomberg
It took nine years but it looks like the marriage is now long-forgotten — officially. By dumping Continental from the parent company name, United Airlines is moving on.
2 months ago
Brian Sumers, Skift
The three largest U.S. carriers say Air Italy competes unfairly. But it is highly unlikely the airline is breaking any U.S. or EU laws. If the U.S. airlines want to break Air Italy, they'll have to do it the old-fashioned way — through ruthless competition.
2 months ago
Brian Sumers, Skift
Mumbai is a big route for United. It uses its flagship aircraft. But it's probably best to err on the side of safety.
2 months ago