Articles tagged “united airlines”

United Says Customers May Dislike Basic Economy But They’re Buying It

United Says Customers May Dislike Basic Economy But They’re Buying It

Brian Sumers, Skift

What have we learned from this investor conference? Americans are cheap. Some travelers probably do win when buying these fares, but United says as many as 40 percent of customers are choosing them. Surely, some don't know what they're buying.

1 week ago

Business of Loyalty: The Assault on Redemptions and Airline Loyalty

Business of Loyalty: The Assault on Redemptions and Airline Loyalty

Grant Martin, Skift

Are old-school U.S. airlines too focused on short-term profits and competing against low-cost carriers to deliver a quality product to their loyal passengers?

2 weeks ago

Airline CEOs Say They Have 15 Minutes to Respond to Customer Crisis Incidents

Airline CEOs Say They Have 15 Minutes to Respond to Customer Crisis Incidents

Brian Sumers, Skift

Three airline CEOs on a four-person panel — all of them except United's Oscar Munoz — said airlines must apologize within 15 minutes for all incidents where they may be at fault. That seems fast, but the news cycle demands it.

3 weeks ago

United To Fly Longest Ever Route by a U.S. Airline

United To Fly Longest Ever Route by a U.S. Airline

Brian Sumers, Skift

Business travelers love saving two or three hours of flying time. They'll surely love United's new nonstop. But for everyone else, 18 hours is a long time to spend on an airplane. Even a 787.

3 weeks ago

United Brings Back Hot Food on Some Routes — But Only in Economy Plus

United Brings Back Hot Food on Some Routes — But Only in Economy Plus

Brian Sumers, Skift

United is making a sound business decision by rewarding its best customers. But in recent years, we've seen the chasm grow between the flying haves and have-nots. This will only further that trend.

3 weeks ago

United President Says Passengers Should Get Used to Tight Coach Seating

United President Says Passengers Should Get Used to Tight Coach Seating

Brian Sumers, Skift

We like Scott Kirby because of his honesty. He's right. Travelers may say they want comfort, but most value price over everything else.

4 weeks ago

U.S. Airlines Aren’t on Same Page About Photos and Videos In-Flight

U.S. Airlines Aren’t on Same Page About Photos and Videos In-Flight

David Koenig, Associated Press

All U.S. airlines should adopt a common policy about taking photos and videos while on aircraft or consumers -- and crew -- will continue to be confused and penalized.

1 month ago

United CEO to Face off With Investors at Annual Meeting

United CEO to Face off With Investors at Annual Meeting

David Koenig and Don Babwin, Associated Press

Munoz may have it easier than you'd think: stock is up and seats are full. They just need better employee training and better communications strategy for this always connected, always filming world.

1 month ago

United Airlines CEO Made More Money Than His Peers in 2016

United Airlines CEO Made More Money Than His Peers in 2016

Skift, Brian Sumers

People like to complain about CEO compensation, but these men — and they are all men — may deserve what they earn. Running a big airline is not easy, and not everyone can do it. Executives who reach the top don't get there by chance.

1 month ago

Bombardier Was Prepared to Build an Especially Small Plane for United Airlines

Bombardier Was Prepared to Build an Especially Small Plane for United Airlines

Frederic Tomesco, Bloomberg

Flyers rarely hear about negotiations behind aircraft sales as manufacturers like to keep information private. But we're getting some good stuff about Bombardier's tactics because of a case Boeing bought before the U.S. International Trade Commission.

1 month ago

United Board Sued Over Former CEO’s $37 Million Severance

United Board Sued Over Former CEO’s $37 Million Severance

Jef Feeley, Bloomberg

What a couple of years it has been for United. The airline needs to get its mojo back, and lawsuits like these do not help.

1 month ago

U.S. Senators Criticize Airline Customer Service in Committee Hearing

U.S. Senators Criticize Airline Customer Service in Committee Hearing

Matthew Daly , Associated Press

Earlier this week, a House of Representatives Committee interrogated airline executives about service failures. On Thursday, a Senate committee also weighed in. But will Congress take meaningful action? Don't bet on it.

2 months ago