Articles tagged “united airlines”

American Still Uses Paper Vouchers for Free Flights — Airline Innovation Report

American Still Uses Paper Vouchers for Free Flights — Airline Innovation Report

Brian Sumers, Skift

American Airlines wants to be known as a customer-friendly company. But the airline still doesn't make it easy for customers to redeem vouchers for flights. That needs to change soon.

1 month ago

United Mulls Investing in Regional Carrier ExpressJet

United Mulls Investing in Regional Carrier ExpressJet

Michael Sasso, Bloomberg

United's the only one of the three major U.S. global network airlines that does not own at least one regional airline. That sometimes puts United at a disadvantage. Investing in ExpressJet may help United improve its position, though in recent years, ExpressJet has been among the least profitable regional operators.

1 month ago

United Airlines Public Relations Chief to Leave After Tumultuous Tenure

United Airlines Public Relations Chief to Leave After Tumultuous Tenure

Michael Sasso, Bloomberg

United Airlines PR head Jim Olson arrived at the carrier a couple of years ago with a distinguished resume. But his stint has been rocky, and it's hard to escape the fact United's mishandling of the infamous April 2017 dragging incident happened under his watch.

1 month ago

Delta Puts a Better Business Class on Routes Where Travelers Will Buy It

Delta Puts a Better Business Class on Routes Where Travelers Will Buy It

Brian Sumers, Skift

This is a simple business. If you're an airline, you should send your planes to places where they make money. Delta is doing it right.

2 months ago

Fewer Flyers Are Getting Bumped After Widespread Backlash

Fewer Flyers Are Getting Bumped After Widespread Backlash

Associated Press

Airlines have learned their lesson after getting slammed following the violent incident on a United flight earlier this year. Whether this lasts is anyone's guess.

2 months ago

United Is Making Tech Changes to Boost Wi-Fi Speeds on Many Planes

United Is Making Tech Changes to Boost Wi-Fi Speeds on Many Planes

Brian Sumers, Skift

Road warriors have long suspected a systematic Wi-Fi problem on many United planes, but the airline has said little about it. Now, we know more about this issue. The good news? It will be fixed soon, according to United.

2 months ago

Business of Loyalty: United Airlines Appoints a New Head of Loyalty

Business of Loyalty: United Airlines Appoints a New Head of Loyalty

Grant Martin, Skift

United Airlines has a new head of loyalty starting this week at the same time that major changes are happening within the program.

3 months ago

United Airlines Struggles to Keep Its Polaris Promises

United Airlines Struggles to Keep Its Polaris Promises

Brian Sumers, Skift

Did United Airlines promote its new Polaris cabin faster than was prudent? The answer is probably yes. But remember, in 2016, United was losing high-value customers to competitors. It likely wanted to make a splash by highlighting its future plans.

3 months ago

United Draws Ire From Analysts After Sluggish Quarter

United Draws Ire From Analysts After Sluggish Quarter

Michael Sasso, Bloomberg

These Wall Street analysts are brutal. Is it possible they should show more patience? In his career, United President Scott Kirby has turned around a couple of airlines already. We're betting he's up to the challenge at United. But it may take some time.

3 months ago

United Execs Predict Fares Will Stay Low for the Rest of the Year

United Execs Predict Fares Will Stay Low for the Rest of the Year

Michael Sasso , Bloomberg

Investors like to worry about the smallest drops in revenues. But for passengers, this is no big deal. In fact, it's good news. It means United expects average fares will remain low for the rest of the year.

3 months ago

Chase Sapphire Reserve Card Buzz Could Be a Problem for United Airlines

Chase Sapphire Reserve Card Buzz Could Be a Problem for United Airlines

Brian Sumers, Skift

Yes, a lot of people have ditched their airline-branded credit cards. But even people who have snazzy new cards, including the Chase Sapphire Reserve, like to redeem points for free travel on United and other airlines. For that reason, United MileagePlus miles are still valuable to Chase.

3 months ago

United Complains Airbus Won’t Give It Competitive Prices

United Complains Airbus Won’t Give It Competitive Prices

Brian Sumers, Skift

We like United President Scott Kirby because he says what's on his mind. But something doesn't add up here. Is this the real reason United hasn't placed a new order for the A320 family of jets?

3 months ago