Skift Global Forum Video: High-Touch Service in an Era of Change

In this video:

• Emerging trends: American Express Travel’s unique insights into the latest industry challenges and opportunities as it heads into 2023.
• Changing of the guard: A focus on the fastest growing travel segments — Gen Z and millennials at the peak of their purchasing power — and how American Express Travel is staying ahead of the curve with a focus on authentic, purpose-driven travel experiences.
• Innovation and modernization: A discussion about how American Express Travel services its customer base through the latest tech, strategic staff investment, and powerful partnerships.

After the unpredictability of the past few years, global travel continues to return, albeit in new and different ways. As travel behavior continues to evolve, emerging segments are demanding new approaches to how they seek, plan, and experience travel.

In this video from Skift Global Forum 2022, we hear from Audrey Hendley, president of American Express Travel, in conversation with Carolyn Kremins, president of Skift, about the company’s latest insights on global travel, including how younger travelers are looking for more authentic experiences. In addition, Hendley speaks to how the brand services its clients in the midst of so much unpredictability and sustains its reputation as a leading provider of integrated global travel experiences through staff investment, strong partnerships, and the latest technologies.