Articles tagged “american express”

American Express GBT Just Got a Bunch of New Investors — So What Now?

American Express GBT Just Got a Bunch of New Investors — So What Now?

Isaac Carey, Skift

American Express GBT continues to dominate the travel management space, and this new money will only accelerate its growth.

2 months ago

Will Anything Change at American Express GBT With New Investor Money?

Will Anything Change at American Express GBT With New Investor Money?

Isaac Carey, Skift

The travel management company is now valued at $5 billion, but so far its strategy seems pretty much the same: make acquisitions, especially in tech.

2 months ago

Skiftx Original
Skift Global Forum 2019: How American Express Is Improving Customer Experience with a Focus on Meaningful Moments

Skift Global Forum 2019: How American Express Is Improving Customer Experience with a Focus on Meaningful Moments

SkiftX

Consumers are so overwhelmed by choice these days, they sometimes simply give up on travel plans altogether. Brands like American Express Travel are hoping to end that lamentable state of affairs by combining old-school service with new technological tools that make the complete “customer journey” both high tech and high touch.

5 months ago

Delta and American Express Revamp Their Co-Branded Credit Cards

Delta and American Express Revamp Their Co-Branded Credit Cards

Jennifer Surane, Bloomberg

Credit cards are a huge profit driver for U.S. airlines, so carriers and card companies are constantly updating offerings. Undoubtedly, Delta and American Express hope the new portfolio will boost sign-ups.

5 months ago

Inside the Invitation-Only Airline Lounges for the 1 Percent

Inside the Invitation-Only Airline Lounges for the 1 Percent

Chris Chamberlin, Bloomberg

Forget a free breakfast and complimentary Wi-Fi — the world's most exclusive airline lounges are a cut above what even the most frequent commercial flyer is used to.

6 months ago

American Express Removes Free Airport Lounge Meal Benefit From Platinum Cards

American Express Removes Free Airport Lounge Meal Benefit From Platinum Cards

Grant Martin, Skift

A key benefit that many road warriors love about the American Express Platinum card is evaporating later this summer.

9 months ago

American Express Allows Passengers to Use Loyalty Points to Bid for Flight Upgrades

American Express Allows Passengers to Use Loyalty Points to Bid for Flight Upgrades

Grant Martin, Skift

Those flush with American Express Membership Rewards points have a new tool for bidding on airline upgrades. Caveat emptor on the cost of the upgrades though.

10 months ago

Delta Expects to Make $7 Billion From Its Amex Credit Card Relationship by 2023. But How?

Delta Expects to Make $7 Billion From Its Amex Credit Card Relationship by 2023. But How?

Brian Sumers, Skift

Delta's new contract with American Express should generate massive revenue. It's another sign Delta is trying to stay far ahead of its peer airlines.

11 months ago

10 Largest Travel Acquisitions of 2018

10 Largest Travel Acquisitions of 2018

Dennis Schaal, Skift

These were the 10 biggest deals in travel in 2018. Were they the smartest decisions? We'll know in a few years. Hospitality-related acquisitions dominated our list; the online travel agencies made some big investments, but were absent as big buyers.

1 year ago

Loyalty Members Notch a Win With Court Ruling on American Express Lawsuit

Loyalty Members Notch a Win With Court Ruling on American Express Lawsuit

Jenny Surane, Bloomberg

The rich get richer. A Supreme Court decision on Monday is a win for the loyalty program members who are wealthy and credit-worthy. But can American Express still keep charging these rates to merchants given the competition?

2 years ago

American Express Global Business Travel Agrees to Buy Hogg Robinson Group

American Express Global Business Travel Agrees to Buy Hogg Robinson Group

Patrick Whyte, Skift

Hogg Robinson Group has gone through a significant amount of restructuring in recent years. The board obviously thinks now is the right time to cash in.

2 years ago

JFK Airport Is Getting an American Express Centurion Lounge

JFK Airport Is Getting an American Express Centurion Lounge

Brian Sumers, Skift

Insiders often say airport real estate is some of the most expensive in the world. This is likely a massive investment for American Express, but the company has probably calculated it's worth it. People love airport lounges, and American Express knows it needs to keep its customers happy.

2 years ago