Skift Take

In this video from Skift Future of Lodging Forum 2022, we hear from Jason Bryant, vice president, Nor1, Oracle Hospitality, and Robert Tanenbaum, managing director, Starwood Capital Group, on how automation and artificial intelligence can help hoteliers optimize their offerings to meet changing guest expectations and drive additional revenue over the next few years.

In this video:

  • New research: A conversation around key insights from the latest research conducted by SkiftX and Oracle Hospitality, including guest and hotelier expectations for technology, changes to labor and service models, and automation and data.
  • Automation and AI: A deeper dive into how hoteliers can harness the latest technology to better understand attributes they can monetize for their hotels, while enhancing their own unique customer engagement and revenue strategies.
  • Optimization and personalization: How hoteliers can change their mindset to shape better guest experiences through a savvy balance of human interaction complemented by intelligent tech.

Technology will drive the next generation of travel and hotel experiences. As the industry ventures towards 2025, brands and operators are seeking advanced ways to harness the latest tech in order to create better and more lasting consumer engagements.

In this video from Skift Future of Lodging Forum 2022, we hear from Jason Bryant, vice president, Nor1, Oracle Hospitality, and Robert Tanenbaum, managing director, Starwood Capital Group, in conversation with Dan Marcec, research editor, SkiftX, on how hotels are harnessing AI solutions to create powerful new engagement opportunities, while enhancing their approach to the guest experience in ways unique to their own brand and revenue strategies.

The upcoming report, “Hospitality in 2025: Automated, Intelligent… and More Personal,” will explore these themes in depth, and much more. Sign up now to be the first to receive an advanced copy — coming in June.

Tags: hotel technology, hotels, oracle, Oracle Hospitality, revenue, revenue management, revenue strategy, SkiftX Showcase: Technology