Skift Take

In this video conversation from the 2021 Skift Aviation Forum, we hear from Mike Appleton, president of TA Connections, about how new mobile, contactless solutions are improving the traveler experience and creating more efficient airline operations when unexpected disruptions occur.

In this video:

  • A mobile app to streamline the travel voucher process: In the case that a mechanical issue or a weather event severely delays or cancels a flight, it’s now possible to automate travel vouchers, solving a time-consuming, cost-intensive process that traditionally resulted in traveler confusion, inventory spoilage, and airline overspending.
  • Airlines can turn disruption into customer delight: The opportunity to accommodate passengers with contactless, self-service solutions puts them in a position to control their own destiny instead of feeling powerless. As soon as a delay is confirmed, each passenger can receive a push notification offering a hotel room, transportation, and a meal voucher, as applicable.
  • Opportunities for efficiencies in operations and revenue management: The ability to pay only for traveler usage, tier offerings based on flyer status, ensure that the crew can stay at the gate, and more, this process is more data-driven and analytical than tactical. With a centralized communications tool, everyone can be assured both passengers and airline employees are taken care of.

Disruptions due to aircraft mechanical issues or weather are an unfortunate reality in the air travel experience. New technology makes it possible to turn those moments around, helping travelers go from distressed to impressed and ensuring flight crews can focus on what matters most — getting the plane back into the air safely and efficiently.

In this video conversation from the 2021 Skift Aviation Forum, we hear from Mike Appleton, president of TA Connections, and Dan Marcec, research editor at SkiftX, about how new mobile, contactless solutions are improving the traveler experience and creating more efficient airline operations when unexpected disruptions occur.

Tags: flight delays, mobile apps, mobile technology, skift aviation forum 2021, TA Connections

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