The 2018 Innovators in Travel, Hospitality and Aviation
Photo Credit: A wellness clinic that Qantas offers passengers at the airport in Perth. Qantas
Skift Take
Hospitality is a creative act and by looking at who is doing things well, the entire industry can take away some necessary inspiration as they begin to execute 2019 plans.
On Experience
Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. You can read all of his writing here.
This column has long argued that hospitality is a creative and noble act. That anticipating needs, perfecting small details and generally acting in a gracious way is a very under-appreciated talent in the world. At the same time, travel and tourism are interesting lenses to observe overall business, consumer behavior, operations and also how these notions of hospitality and service evolves.
Following are some of the best, most sincere and or interesting experiences in aviation, hotels, design and elsewhere I've observed on the road this year, with takeaways that the industry can take from to make things better.
Best airport commute
The Singaporeans have not only perfected the actual airport arrival, but also the story that is told from the airport to the city via the landscape. Landing at the consistently excellent Changi airport in Singapore, you drive into the city through perfectly manicured vegetation. It is not an accident that everything is
