Support Skift’s Independent JournalismMake a Contribution Now
The airline’s new flavor of European basic economy will be slightly different than its American cousin. Like all main cabin customers, passengers in international basic economy will be allowed one free overhead carry-on. Service across both cabins will also be the same.
Core to the basic economy playbook, passengers won’t be allowed to select seats, nor will upgrades work from the fares.
While most in the industry saw this coming (Delta currently has plans while United has so far concentrated on domestic routes), passengers are still disappointed. “Basic Economy fares for Trans-Atlantic flights are a huge devaluation for frequent flyers and will slaughter the customer experience,” tweeted Andy Luten, who travels over 100,000 miles each year on the carrier and has Executive Platinum elite status. “I’m embarrassed to call myself an EXP today.”
Skift had full details on the new service last week.
— Grant Martin
Skift Stories and More Expert Insight
Hyatt Extends Loyalty Program to Include Oasis Rentals: Today, on the one-year anniversary of the debut of the World of Hyatt loyalty program, Hyatt announced that it added Oasis, a serviced home rentals platform, to the program.
American Air Is Battling Chicago Over a ‘Secret’ Deal With United: Just a few days after Chicago officials unveiled an ambitious plan to turn O’Hare International Airport into one of the world’s most modern facilities, American Airlines is refusing to sign the lease that would help pay for the project, saying the city is favoring United Airlines, its main competitor.
Wyndham CEO Believes Hotels Should Learn From Airbnb: Wyndham Hotel Group President and CEO Geoff Ballotti spoke about growth in the midscale and economy space, the importance of loyalty programs to business travelers, and what hotel companies can learn from their homesharing competitors.
This Startup Is Helping Airlines Manage Overbooked Flights: Volantio Inc., the Atlanta-based startup that helped United Airlines Inc. manage its overbookings in the wake of the Dr. Dao scandal last summer, is telling investors it has cracked a seemingly impossible code: generate more money for airlines while improving customer satisfaction.
Lyft Launches Rewards Program for Business Riders: On Feb. 27, the on-demand transit company entered the loyalty program game in a big way.
British Airways to Remove Club Europe Middle Seat Table in New Airbus Jets: British Airways is dropping Club Europe’s middle seat shelf on its new Airbus A320neo and A321neo jets, leaving business class flyers with a little less room to spread out their stuff.