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If your AI roadmap is organized around customer-visible features, you are optimizing for the wrong signal.

The hard part of scaling AI isn't the technology, it's the people.

If your AI pilots keep stalling before production, this session argued the fix is not better models but a named owner accountable for each agent.

Acquiring a shiny company to boost your AI ambitions may seem appealing, but buying can sometimes set a company back.

What makes an offering stand out is proprietary data and operational depth that competitors can't copy.

Marriott is now in the third phase of its AI rollout, with conversational search the highest-profile launch coming this year. Its top data and AI exec says the harder work is rethinking the workflows underneath.

If you're setting your AI roadmap around build versus partner or buy, Ranganathan's framework suggests a major issue is whether the capability touches customer data and trust.

Most travel companies are still cataloguing AI use cases. Air Canada's chief digital officer argues that catalogue is what’s keeping their AI work narrow and shallow.

If your distribution strategy still treats AI agents as a channel you can wait out, this debate argued the discoverability question is already live.

A live AI tool with early conversion gains is one Hilton story. The cost of running AI across the wider company is another.

The end of May shattered temperature records across Europe — and it’s not even summer yet. What can planners do to be prepared?