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Why Accessibility Is the Hotel Industry’s Most Overlooked Asset

Why Accessibility Is the Hotel Industry’s Most Overlooked Asset

Isaac Carey, Skift

One of the largest obstacles for travelers with disabilities is simply a lack of information. Hotels are missing out on a huge segment of the tourism market by neglecting to promote their accessibility features.

11 hours ago

Technology, Not Economics, Is Keeping Delta Air Lines From Offering Free Wi-Fi

Technology, Not Economics, Is Keeping Delta Air Lines From Offering Free Wi-Fi

Brian Sumers, Skift

JetBlue somehow makes free Wi-Fi work. But Delta hasn't figured it out yet. It has so many customers on so many flights, and it's worried free Wi-Fi might overwhelm Gogo's systems and degrade the system for everyone.

12 hours ago

How Carnival Grapples With Cruise Overtourism and Sustainability

How Carnival Grapples With Cruise Overtourism and Sustainability

Andrew Sheivachman, Skift

A little bit of cognitive dissonance going on here, with Donald saying companies have an obligation to be honest with consumers while explaining away a $20 million penalty it paid with the U.S. government for secret illegal pollution.

13 hours ago

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Executive Q&A: Susanne Hatje of Mandarin Oriental, New York

Executive Q&A: Susanne Hatje of Mandarin Oriental, New York

Mandarin Oriental, New York + Skift

Change is the norm in New York City’s highly competitive luxury hotel sector. But some iconic properties, like Mandarin Oriental, New York, have had remarkable staying power in the eyes of guests. We explore the keys to its success in this executive interview.

2 days ago

Events Sector Feels Poised for Tech Explosion

Events Sector Feels Poised for Tech Explosion

Isaac Carey, Skift

The future looks good for meetings and events. That was the vibe coming out of IMEX America in Las Vegas last week, even as some planners worry about trade tensions and a looming economic downturn.

13 hours ago

Trip.com’s Nearly Quarter Century Odyssey as a Can’t Lose Travel Domain, Right?

Trip.com’s Nearly Quarter Century Odyssey as a Can’t Lose Travel Domain, Right?

Dennis Schaal, Skift

Buying a compelling travel domain like Trip.com and thinking it ensures success is like the people who buy a restaurant and think they can run it because they are foodies. Several major travel companies squandered the Trip.com domain because it was a side hustle. Moral of the story? A brand is only as good as the real-world business behind it.

21 hours ago

Dear Travel Marketer, Intention Matters More Than Experience

Dear Travel Marketer, Intention Matters More Than Experience

Laura Powell, Skift

Experience is passé. Today's top luxury marketers have moved on to a new way of looking at the customer journey. It's now about intention. High-end brands that can align their own intentions — beyond making a profit — with those of their customers have the potential to foster true-blue relationships.

23 hours ago

Are Luxury Leisure Agencies Better at C-Suite Travel Than Their Corporate Peers?

Are Luxury Leisure Agencies Better at C-Suite Travel Than Their Corporate Peers?

Maria Lenhart, Skift

To meet the travel needs of a CEO, is a luxury leisure agency a better fit than a travel management company? Leisure expertise is useful for serving the customized demands of VIPs, but travel advisors may find that even deluxe business travel requires a corporate mindset.

23 hours ago

Announcing the Winners of Skift Design Awards 2019

Announcing the Winners of Skift Design Awards 2019

Matt Heidkamp, Skift

During the opening night of Skift Global Forum 2019, we announced the winners of the inaugural Skift Design Awards, the travel industry's recognition of the spaces, services, and initiatives transforming the traveler experience. Discover this year's winners here.

1 day ago

Virgin Atlantic Unveils Massive Growth Plans With a (Major) Catch

Virgin Atlantic Unveils Massive Growth Plans With a (Major) Catch

Brian Sumers, Skift

On a branding and product level, Virgin Atlantic has long punched above its weight. But overall, Virgin Atlantic is just another undersize airline trying to squeeze out a profit amid intense competition. Perhaps Heathrow's expansion will change that. But don't bet on it.

1 day ago

Luxury Travel Agencies Claim Bragging Rights in VIP Business Travel

Luxury Travel Agencies Claim Bragging Rights in VIP Business Travel

Maria Lenhart, Skift

Some luxury-focused leisure travel agencies are finding success in handling their clients' business travel needs. The bleisure trend, as well as the desire for CEOs to keep their lavish travel a secret from employees, is creating opportunities for these agencies.

2 days ago

Embracing the Role of Romance in Luxury Marketing

Embracing the Role of Romance in Luxury Marketing

Laura Powell, Skift

Romantic love and a night at the opera might seem the stuff of chick flicks and cheap paperbacks sporting Fabio’s bare chest. But one expert says luxury marketers should pay heed to both subjects if they want to build deep and lasting relationships with their clients.

2 days ago