Isaac Carey, Skift
One of the largest obstacles for travelers with disabilities is simply a lack of information. Hotels are missing out on a huge segment of the tourism market by neglecting to promote their accessibility features.
11 hours ago
Brian Sumers, Skift
JetBlue somehow makes free Wi-Fi work. But Delta hasn't figured it out yet. It has so many customers on so many flights, and it's worried free Wi-Fi might overwhelm Gogo's systems and degrade the system for everyone.
12 hours ago
Andrew Sheivachman, Skift
A little bit of cognitive dissonance going on here, with Donald saying companies have an obligation to be honest with consumers while explaining away a $20 million penalty it paid with the U.S. government for secret illegal pollution.
13 hours ago
Mandarin Oriental, New York + Skift
Change is the norm in New York City’s highly competitive luxury hotel sector. But some iconic properties, like Mandarin Oriental, New York, have had remarkable staying power in the eyes of guests. We explore the keys to its success in this executive interview.
2 days ago
Isaac Carey, Skift
The future looks good for meetings and events. That was the vibe coming out of IMEX America in Las Vegas last week, even as some planners worry about trade tensions and a looming economic downturn.
13 hours ago
Dennis Schaal, Skift
Buying a compelling travel domain like Trip.com and thinking it ensures success is like the people who buy a restaurant and think they can run it because they are foodies. Several major travel companies squandered the Trip.com domain because it was a side hustle. Moral of the story? A brand is only as good as the real-world business behind it.
21 hours ago
Laura Powell, Skift
Experience is passé. Today's top luxury marketers have moved on to a new way of looking at the customer journey. It's now about intention. High-end brands that can align their own intentions — beyond making a profit — with those of their customers have the potential to foster true-blue relationships.
23 hours ago
Maria Lenhart, Skift
To meet the travel needs of a CEO, is a luxury leisure agency a better fit than a travel management company? Leisure expertise is useful for serving the customized demands of VIPs, but travel advisors may find that even deluxe business travel requires a corporate mindset.
23 hours ago
Matt Heidkamp, Skift
During the opening night of Skift Global Forum 2019, we announced the winners of the inaugural Skift Design Awards, the travel industry's recognition of the spaces, services, and initiatives transforming the traveler experience. Discover this year's winners here.
1 day ago
Brian Sumers, Skift
On a branding and product level, Virgin Atlantic has long punched above its weight. But overall, Virgin Atlantic is just another undersize airline trying to squeeze out a profit amid intense competition. Perhaps Heathrow's expansion will change that. But don't bet on it.
1 day ago
Maria Lenhart, Skift
Some luxury-focused leisure travel agencies are finding success in handling their clients' business travel needs. The bleisure trend, as well as the desire for CEOs to keep their lavish travel a secret from employees, is creating opportunities for these agencies.
2 days ago
Laura Powell, Skift
Romantic love and a night at the opera might seem the stuff of chick flicks and cheap paperbacks sporting Fabio’s bare chest. But one expert says luxury marketers should pay heed to both subjects if they want to build deep and lasting relationships with their clients.
2 days ago
