Qatar Airways Chief Executive Officer Akbar Al Baker branded Delta Air Lines Inc. “wicked” over what he said was the U.S. carrier’s part in ruining the Middle Eastern company’s first flight from Doha to Atlanta.
Qatar’s Airbus A380 super-jumbo jet wasn’t allocated a gate when it arrived at the world’s busiest airport this week, forcing passengers to disembark via mobile stairs and shuttle buses. A much smaller A320 was parked at the hub’s only A380-ready gate when the Doha flight arrived.
Hartsfield-Jackson Atlanta International Airport said the airline failed to provide adequate notice it would use the bigger jet.
“This is an absolute violation of the air-services agreement,” Al Baker said Friday while attending the International Air Transport Association’s annual meeting in Dublin. “Old and frail people had to walk up very large steps to get into the terminal. We had check-in issues, we had obstruction in loading handicapped passengers.”
Suppliers also failed to cooperate with Qatar Airways, Al Baker said, forcing the airline to get help from another company to obtain ground handling equipment.
His comments are part of a continued trans-Atlantic clash. Delta and other U.S. airlines have accused Qatar Airways and other Persian Gulf carriers of competing unfairly by receiving billions in government subsidies to seize huge shares of the global market. The Middle Eastern carriers have denied getting such subsidies and said their U.S. rivals benefited from government handouts through bankruptcy protection.
“Delta in no way acted to obstruct Qatar’s ability to park its aircraft,” Kate Modolo, a spokeswoman for the U.S. carrier, said by e-mail. “Despite Qatar’s request being submitted to the airport long after the gates had been assigned through the normal application processes, Delta offered solutions to allow Qatar to use the gates while ensuring our own schedule remained accommodated during a heavy traffic period at the international terminal.”
He called Delta CEO Ed Bastian “arrogant” and complacent about the “stiff competition” the Gulf airline would offer. The first A380 service — which will later switch to a Boeing 777 — was overbooked by 16 passengers for the inbound service and 27 outbound, Al Baker said. The conduct of the airport and Delta will be taken up “very seriously” by the Qatar government, he said.
Qatar held a party last month in Atlanta featuring a performance by actress and musician Jennifer Lopez to celebrate the new Doha flight. Atlanta-based Delta responded that it wouldn’t renew its sponsorship of the theater where the party was held.
— With assistance from Michael Sasso To contact the reporter on this story: Christopher Jasper in Dublin at email@example.com. To contact the editors responsible for this story: Chris Reiter at firstname.lastname@example.org, Tony Robinson, Brendan Case
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