Doug Parker wishes it was 2013 again — but with 2016's fuel prices.
What to Know Now
Someone doesn’t like the new management over at American Airlines. Last week, the carrier’s pilots union sent a harsh letter to Doug Parker, American’s CEO, lamenting the terrible relations between management and employees and an “embarrassing” product for which they’re tired of apologizing. This is the union’s second letter in just over two months.
Whether the pilots union has any grounds to make demands is above our pay grade (though FWAAA on Flyertalk gives some great insight) but one thing is clear. Employees at American don’t seem happy and customer service is definitely taking a hit. With the merger now behind it, American has some ironing to do.
Social Quote of the Day
I don’t know how a certain airline CEO sleeps at night.
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Photo credit: American Air pilots on a tarmac in Dallas, TX. American Airlines