A few hiccups along the way are to be expected. And the airline has this to consider: United set a very low bar for success when it comes to integrating systems.
What to Know Now
Last Thursday, operations at a handful of American Airlines hubs ground to a stop as a computer glitch rocked the airline’s computers from Dallas to Miami. The issues were quickly resolved and operations returned to normal, but around 300 delayed flights were delayed in the process.
Moreover, Thursday’s incident is a reminder of how fragile an airline’s network infrastructure is, especially during the course of a systems merger that’s currently underway. So far, American and US Airways have handled integration well with very few hiccups to speak of. But if systems start going the way of the United-Continental merger, Thursday’s episode could be the first of many to come.
Social Quote of the Day
You can’t have a backup for every backup’s backup’s backup’s backup’s backup’s backup. At some point you’re going to come across either a common point of failure, or a practical end to the redundancies — that’s just life. The fact that this hardly ever happens, and recovery is quick, says that someone’s planning is working even during a failure, IMHO.
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The teams at Jaunted and Hotel Chatter have found good refuge at Conde Nast Traveler.
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Photo credit: An American Airlines Dreamliner. American Airlines)