The difficulty for Google is to keep up with all of the transit options, especially when it comes to live information. Today, it announced updates for NYC, D.C. and Salt Lake City, which will show you live departure times for seven lines on the NYC Subway system (MTA) and buses, subway in D.C. (Metrorail) and trams in Salt Lake City (UTA). There are more than 800 cities with transit information available in Google Maps, but these three cities are getting more attention, since they have the most riders.
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Even as airlines work to streamline the airport journey, provide more personalized offers, and deliver memorable in-flight experiences, there’s still room for major improvement on the most important part of the airline customer experience – getting passengers to their destination on time.
It’s only a matter of time before live updates are available for all public transit, but it could be longer than expected with many cities’ not yet able to process or share that level of data.