More outsourcing from United Airlines: This time it’s pets
Skift Take
What United saves on outsourcing service to third-parties will likely need to be spent on a PR blitz this month. First they lose a child, then they deliver a near-death dog.
For Rachael Estes, the worst part of a two-day ordeal flying home to North Carolina from military service in Korea was being separated from her beloved dog, Livi, as it died of heat stroke in Houston.
"My dog had to have been so scared, and I wasn't there to hold her little paw," said the 35-year-old from North Carolina.
The 14-pound terrier mix had to be euthanized after suffering heat stroke in Houston under the care of United Airlines' PetSafe animal transportation program.
Temperature of 108
Estes, who was returning home from military service in Korea to Charlotte, N.C., with her 5-year-old daughter e
