September 15, 2014

Travel Habits of Americans: Social Media Is the Least Popular Method of Customer Service

September 4, 2014

The Next Phase of Hotel and Airline Customer Service on Social Media

July 23, 2014

New Trends Report: Social Media Customer Service Strategies in the Travel Industry

July 9, 2014

Spanish Airports Are Testing Travelers to See if They’re Happy

March 3, 2014

9 Travel Brands Focused on Customer Service Excellence, According to Customers

February 8, 2014

2,000 Flyers Riot in Chinese Airport After 5-Hour Long Shutdown

January 26, 2014

Will Social Media or Hotel Apps Dominate Customer Service in the Future?

January 24, 2014

Starwood Hotels Closes A California Call Center and Transfers Its Functions

January 6, 2014

Hotel Concierges Cater to Digital-Savvy Guests by Accepting Text Message Requests

January 2, 2014

Bizarre Comments from Hotel Guests Inspired The Standard’s 2014 Calendar

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