Online Travel News

Many of the pressing issues in AI implementation are organizational, not technological.

If your AI roadmap is organized around customer-visible features, you are optimizing for the wrong signal.

If you're setting your AI roadmap around build versus partner or buy, Ranganathan's framework suggests a major issue is whether the capability touches customer data and trust.

Priceline's transparency play — show users their data, let them correct it — is a direct answer to the trust problem that has slowed AI adoption in consumer travel.

If your AI pilots keep stalling before production, this session argued the fix is not better models but a named owner accountable for each agent.

Acquiring a shiny company to boost your AI ambitions may seem appealing, but buying can sometimes set a company back.

Travel companies have built a banking-like float system around consumer prepayments, without banking-like protections, and the scale is now too large to ignore.

India's largest online travel platform wants to show up before a traveler even thinks about booking. The idea is not to chase viral Reels, but about whether a scroll can turn into a booking.

Another AI travel agent might not be news. One built by the founder of Sonder, with something to prove, is.

In his first media interview as Expedia’s Chief AI and Data Officer, Xavier Amatriain gives a rare look at the logic shaping one of travel’s most closely watched AI strategies.