IBM + Skift
Airline employees, in spite of being the first point of contact for most airline passengers, often don’t have access to the right data at the right time. Empowering them with the appropriate tools is imperative for driving real personalization and loyalty in the future.
6 months ago
Isaac Carey, Skift
Watching how adoption of new distribution technology plays out in this early stage can give us a look into what to expect in the future. Especially if direct distribution ever moves into other areas of travel booking, like hotels.
6 months ago
Justin Bachman, Bloomberg
It took nine years but it looks like the marriage is now long-forgotten — officially. By dumping Continental from the parent company name, United Airlines is moving on.
7 months ago
Dennis Schaal, Skift
There's little doubt that Tans' abrupt departure, without any transition time, points to conflicts within Booking Holdings over the company's strategic direction.
7 months ago
Danni Santana, Skift
Hyatt keeps packing on the partnerships to please reward members, which is probably the smart play for the time being. Creating alliances with hoteliers is a faster solution than building a slew of new properties in new markets from scratch.
8 months ago
Laura Powell, Skift
When your brand is all about high-quality, custom-crafted crystal, you'd better be sure that the message shines throughout any product extensions. To uphold and safeguard Baccarat's identity, enter the glass attendant.
8 months ago
Jonathan Landrum Jr., Associated Press
Disney is letting the park speak for itself. Star Wars fans will enjoy riding the Millennium Falcon and eating food featured in the series.
8 months ago
Isaac Carey, Skift
This week in tourism, U.S. officials are increasingly skeptical of government-funded tourism bureaus and Peak DMC discusses the challenges of working in a sector with few women. Plus, we delve into some key tips for responsible travel.
9 months ago
Isaac Carey, Skift
This week in hospitality, check out our deep-dive into hotels' reliance on cheap, often single-use plastic. Plus, Marriott moves forward with homesharing, while Hyatt acknowledges that homesharing isn't right for its business model at this time.
9 months ago
Isaac Carey, Skift
It looks like 2019 is setting up to be Royal Caribbean's year. The cruise company seemed almost baffled by how good its results were, with revenue increasing across the board.
9 months ago
Isaac Carey, Skift
It’s got to be hard to get that “local feel” when you’re staying at one of the biggest tourist destinations in New York City.
9 months ago
Isaac Carey, Skift
In many ways, the airline had a solid quarter, but some potential long-term issues are starting to emerge, casting doubt on future performance.
9 months ago
