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Mobile Solutions Evolve as a Key Driver for Personalization In The Airline Industry

Mobile Solutions Evolve as a Key Driver for Personalization In The Airline Industry

IBM + Skift

Airline employees, in spite of being the first point of contact for most airline passengers, often don’t have access to the right data at the right time. Empowering them with the appropriate tools is imperative for driving real personalization and loyalty in the future.

6 months ago

A Consolidated Biz Travel Market Could Mean More Personalized Booking

A Consolidated Biz Travel Market Could Mean More Personalized Booking

Isaac Carey, Skift

Watching how adoption of new distribution technology plays out in this early stage can give us a look into what to expect in the future. Especially if direct distribution ever moves into other areas of travel booking, like hotels.

6 months ago

United Airlines Drops Continental From Parent’s Name

United Airlines Drops Continental From Parent’s Name

Justin Bachman, Bloomberg

It took nine years but it looks like the marriage is now long-forgotten — officially. By dumping Continental from the parent company name, United Airlines is moving on.

7 months ago

Booking Management Shakeup Leaves Gillian Tans Out as CEO of Flagship Unit

Booking Management Shakeup Leaves Gillian Tans Out as CEO of Flagship Unit

Dennis Schaal, Skift

There's little doubt that Tans' abrupt departure, without any transition time, points to conflicts within Booking Holdings over the company's strategic direction.

7 months ago

Hyatt’s Two Roads Hospitality Acquisition Drives Larger Loyalty Play

Hyatt’s Two Roads Hospitality Acquisition Drives Larger Loyalty Play

Danni Santana, Skift

Hyatt keeps packing on the partnerships to please reward members, which is probably the smart play for the time being. Creating alliances with hoteliers is a faster solution than building a slew of new properties in new markets from scratch.

8 months ago

The Man Who Puts the Sparkle in the Baccarat Hotel

The Man Who Puts the Sparkle in the Baccarat Hotel

Laura Powell, Skift

When your brand is all about high-quality, custom-crafted crystal, you'd better be sure that the message shines throughout any product extensions. To uphold and safeguard Baccarat's identity, enter the glass attendant.

8 months ago

A First Look Inside Disney’s New Star Wars Attraction

A First Look Inside Disney’s New Star Wars Attraction

Jonathan Landrum Jr., Associated Press

Disney is letting the park speak for itself. Star Wars fans will enjoy riding the Millennium Falcon and eating food featured in the series.

8 months ago

Why U.S. Tourism Marketing Is Political and 7 Other Tourism Trends This Week

Why U.S. Tourism Marketing Is Political and 7 Other Tourism Trends This Week

Isaac Carey, Skift

This week in tourism, U.S. officials are increasingly skeptical of government-funded tourism bureaus and Peak DMC discusses the challenges of working in a sector with few women. Plus, we delve into some key tips for responsible travel.

9 months ago

Hotels’ Problem With Plastics and 14 Other Hospitality Trends This Week

Hotels’ Problem With Plastics and 14 Other Hospitality Trends This Week

Isaac Carey, Skift

This week in hospitality, check out our deep-dive into hotels' reliance on cheap, often single-use plastic. Plus, Marriott moves forward with homesharing, while Hyatt acknowledges that homesharing isn't right for its business model at this time.

9 months ago

Royal Caribbean Sees Payoff From Expanding Its Fleet

Royal Caribbean Sees Payoff From Expanding Its Fleet

Isaac Carey, Skift

It looks like 2019 is setting up to be Royal Caribbean's year. The cruise company seemed almost baffled by how good its results were, with revenue increasing across the board.

9 months ago

Airbnb Goes Manhattan Upscale With Apartment-Style Suites at Rockefeller Center

Airbnb Goes Manhattan Upscale With Apartment-Style Suites at Rockefeller Center

Isaac Carey, Skift

It’s got to be hard to get that “local feel” when you’re staying at one of the biggest tourist destinations in New York City.

9 months ago

Rising Costs Catch Up to Spirit Airlines

Rising Costs Catch Up to Spirit Airlines

Isaac Carey, Skift

In many ways, the airline had a solid quarter, but some potential long-term issues are starting to emerge, casting doubt on future performance.

9 months ago