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Articles tagged “travel booking”

News Blog

Travel Tech at JetBlue, Avis, Hilton and Avianca Still Seems Archaic

There's been well-deserved excitement in travel tech circles in recent years about everything from the New Distribution Capability to chatbots and the arrival of generative AI, but the reality is that much of what passes for travel technology is still backwards these days. An elevator at the Phoenix Airport car rental center on January 10,…

Dennis Schaal | 10 months ago

News Blog

Pandemic Didn’t Change How Marketers Target Pre-Trip Planning: Tripadvisor Survey

Travelers make multiple purchases in preparation for their trip, a consideration Tripadvisor believes should be noticed by marketers. The company honed in on the purchasing intent of its audience and found that despite rising prices, plans to travel is on par with 2019 levels. Tripadvisor's latest research report, with some 5,000 respondents across six countries, indicates…

Selene Brophy | 10 months ago
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Business Travel

New Report: The Tipping Point for Travel Loyalty in 2023

In order to meet new consumer expectations, travel loyalty programs must evolve with a new value proposition built around the booking experience, sustainability, personalization, and payment technology. iSeatz’s new report explores this “Tipping Point for Travel Loyalty in 2023” to help loyalty providers uncover new revenue opportunities.

iSeatz + Skift | 10 months ago

New Report: The Tipping Point for Travel Loyalty in 2023

Tourism

TikTok Chips Away at Google’s Dominance in Travel Discovery

TikTok is chipping away at Google's travel dominance one 30-second dance at a time. Travel marketers eager to bypass search engines have an opportunity to do so with this new social media platform.

Seth Borko and Dawit Habtemariam , Skift | 11 months ago

TikTok Chips Away at Google’s Dominance in Travel Discovery

Travel Booking

Big Banks Chase a Much Bigger Piece of the Travel Market

Banks such as JPMorgan Chase, Capital One, and Citi already have the customer base to appeal to travelers with attractive booking offers, cash back, and points, without having to ante up big for marketing like online travel agencies and hotels. The prospects for banks, with a history of clunky travel portals, will hinge on value proposition, user experience and execution.

Dennis Schaal | 11 months ago

Big Banks Chase a Much Bigger Piece of the Travel Market

Travel Agents

The Problem Flight Centre Is Having With Flights

The global tourism recovery is starting, but the Australian travel agency that came to be 40 years ago on airline bookings feels left out, being stuck with carriers reducing their commissions and a population still reluctant to book overseas vacations like they did in 2019.

Matthew Parsons | 1 year ago

The Problem Flight Centre Is Having With Flights
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Travel Booking

New Handbook: Unlock CX Insights to Optimize Booking Experiences

A confusing or frustrating travel reservation system can result in abandoned carts and lost sales. In a new handbook, “Travel and Tourism: Gaining Customer Insights Before You Lose the Reservation,” Acoustic reveals how eliminating friction within the reservation system is the key to building customer trust and increasing conversion rates.

Acoustic + Skift | 1 year ago

New Handbook: Unlock CX Insights to Optimize Booking Experiences
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Hotels

Why Total Revenue Will Power the Future of Hotel Retailing

Most hospitality brands consider revenue per available room (RevPAR) as their primary success metric, but this measurement is limited to occupancy and rates. To generate greater revenue and increase guest satisfaction, hoteliers need to focus on total revenue, which includes experiences that go beyond the room.

Sabre Hospitality + Skift | 1 year ago

Why Total Revenue Will Power the Future of Hotel Retailing

Travel Booking

Booking.com Probed by Spanish Competition Watchdog

The alleged practices are linked to unfair conditions and policies affecting hotels and online travel agencies, and the Spanish Association of Hotel Managers and Mardid Hotel Business Association aren't happy.

Reuters | 1 year ago

Booking.com Probed by Spanish Competition Watchdog
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Travel Agents

Skift Global Forum Video: High-Touch Service in an Era of Change

In this video from Skift Global Forum 2022, we hear from Audrey Hendley, president of American Express Travel, about how the company is tailoring its services to capitalize on the latest travel trends while continuing to build trust with customers.

American Express + Skift | 1 year ago

Skift Global Forum Video: High-Touch Service in an Era of Change