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Paying employees more, apologizing for a poor product: This is the season for resetting passenger expectations at airlines.
Grant Martin, Skift | 8 years ago
It seems that passenger-crew altercations are happening more and more often these days. Luckily for American, its most recent kerfuffle hasn't completely gone out of control.
Sure, United screwed up royally. The real question is, what comes next?
Airlines
Those traveling on Delta last week may have felt the aftershocks of a storm that moved through Atlanta Hartsfield-Jackson airport and turned operations on their head.
With Lufthansa and the Star Alliance ramping up transatlantic low-cost carrier service via Eurowings, competition for budget flights to Europe is about to get hot.
Electronics are now banned in the cabin on most flights from the Middle East to the U.S. and UK, though few can explain exactly why. Meanwhile, airports and airlines are scrambling to cope.
Those who use Avios as a frequent flyer currency will soon have a new budget carrier on which to earn and spend miles. Sadly, Oneworld partners can't say the same.
Basic Economy fares have now reached all three legacy carriers, though only on certain routes.
Economy passengers can rejoice in the fact that meals are slowly returning to select coach flights. Delta Air Lines announced the updates last week.
It seems like every new week there's a new system outage at a U.S. airline and nobody knows why. Sooner or later, the whole infrastructure is going to collapse.
