Articles tagged “ritz-carlton”

Hotels

5 Big Takeaways for Hoteliers From This Year’s J.D. Power Hotel Guest Satisfaction Rankings

If this year’s study is any indication, it’s clear guests are expecting a whole lot more from hotels than they have before in the coming year.

Deanna Ting, Skift | 8 years ago

Hotels

These Are the Most-Talked-About Hotel Brands Online and Offline

Smart hotel brands are upping their content marketing game on social media channels to generate more conversations online and off.

Deanna Ting, Skift | 8 years ago

Media and PR

New Skift Trends Report: Winning Content Marketing Strategies for 2016

As content marketing has established itself as an important tool in the travel industry, brands are investing more time and money in creating articles, video and interactive content across all channels, in order to better reach customers.

Skift | 8 years ago

Hotels

New Ritz-Carlton Hotels Website Focuses on Style Over Substance

The new Ritz-Carlton website is fast and seamlessly designed with an intuitive user interface and attractive photography, but the generic brochure-style content takes away from the drama of the brand.

Greg Oates, Skift | 8 years ago

Hotels

Millennial Concerns Driving Ritz-Carlton’s New Logo and New Brand Voice

The Cadillac of luxury brands in the hotel world, The Ritz-Carlton recently announced changes to its brand, namely a fresh voice and updated logo, as it looks for ways to stay relevant in a world shaped by millennial travel.

Alexandra E. Petri, Skift | 9 years ago

Hotels

Interview: Ritz-Carlton COO on Adapting to Luxury Travelers’ Expectations

The Ritz-Carlton is one of the most iconic luxury brands on the market today, but Humler is aware that a brand name isn't enough to keep guests coming back. Providing the personalized service and technology that they expect is more important than a name.

Samantha Shankman, Skift | 9 years ago

Announcements

Interview: How Ritz-Carlton Sells Its Service Expertise Outside of Travel

Using one of the hospitality industry's most indepth service manuals, Ritz-Carlton is sharing best practices with corporate America and adapting those to Millennial behavioral trends.

Greg Oates, Skift | 10 years ago

Hotels

Interview With Capella Hotels CEO: Crunching the Numbers to Create a New Luxury Hotel Brand

Can Capella Hotel Group make a sustainable business model out of providing highly individualized service to guests who think that run-of-the-mill 5-star properties are too cookie-cutter?

Dennis Schaal, Skift | 10 years ago

Announcements

Ritz-Carlton Tries to Target Next Gen Travelers Without Breaking Tradition

The Ritz-Carlton Company is finding a sweet spot between modern design and traditional luxury for various age groups, but there's some work to be done on brand communications aligned with today's connected traveler.

Greg Oates, Skift | 10 years ago

Hotels

12 hospitality trends we’re tracking at Skift this week

Skift | 11 years ago