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Articles tagged “reviews”

Hotels

Fake Online Review Crackdown in New York Leads to Fines for 19 Companies

Many reputation management firms have made a living out of criticizing Yelp and TripAdvisor, and some of them have crossed the line and gotten into the fake-review writing business themselves. There are reputation management firms with integrity out there, but these 19 companies are not among them.

Fake Online Review Crackdown in New York Leads to Fines for 19 Companies

Hotels

TripAdvisor Now Removing Old Negative Reviews After Hotels Renovate

Some hotels see TripAdvisor as an adversary, and that's especially true of those that felt the wrath of negative reviews. In recent years, TripAdvisor has worked closer with hotels, or perhaps hotels have just come to accept founder Steve Kaufer's underlying message to the industry: "Adapt or die."

TripAdvisor Now Removing Old Negative Reviews After Hotels Renovate

Online Travel

5 Travel Startups to Find Food in Asia, Speed Through Customs or Take Tours

5 Travel Startups to Find Food in Asia, Speed Through Customs or Take Tours

Hotels

Positive Reviews and Staff Interaction Key to Guest Satisfaction, Finds Study

It's sensible that guests are happier when they've chosen a hotel based on quality and service instead of price. Hotels across the board should be cautious of following the trend towards service automation.

Positive Reviews and Staff Interaction Key to Guest Satisfaction, Finds Study

Hotels

Oyster hotel review site fires staff and hopes for asset sale

Axing the staff doesn't bode particularly well for a sale of Oyster.com, which many people said from its beginnings didn't have a viable business model. A expensive experiment, with Oyster's professionally written reviews taking precedence over hotels' marketing drivel, has all come to this.

Oyster hotel review site fires staff and hopes for asset sale

Hotels

Heavily funded hotel review site Oyster puts itself up for sale

Oyster has great content, but will potential buyers, such as media companies or hotel sites, really be brave enough to accommodate a business that bills itself as "The Hotel Tell-All?" Many will shy away from this candor because they don't want to offend hotel partners. That being said, critics said from day one that the Oyster's premise of professional reviews was unsustainable, and so far that is turning out to be true.

Heavily funded hotel review site Oyster puts itself up for sale

Hotels

Hotels on TripAdvisor or Forbes Travel Guide: Who’s got the power?

Hotels have long lived or died by professional ratings, and now they realize that TripAdvisor's user-generated content is just as important. When hotels are doing things right, the two reinforce one another.

Hotels on TripAdvisor or Forbes Travel Guide: Who’s got the power?

Online Travel

ReviewerCard is wrong and unfair on so many levels

There is no middle ground here: either you think this is douchebaggery taken to new level or you're one.

ReviewerCard is wrong and unfair on so many levels

Online Travel

TripAdvisor: A user’s guide to navigating the reviews swarm

With millions of hotel reviews written by travelers, TripAdvisor has a wealth of information about choosing a place to stay, but you have to know what to look for in the reviews and what to discard.

TripAdvisor: A user’s guide to navigating the reviews swarm

Hotels

Google Plus tries another angle to attract reviews: free goodies

Google's at the mall now, but perhaps it will try direct-mail and billboards next to prod people to write restaurant and hotel reviews for Google+.

Google Plus tries another angle to attract reviews: free goodies