Articles tagged “reviews”

Tourism

Visit Mexico to Tout Digital Wallet as Unofficial Loyalty Program

It's not obvious the world needs another payment method. But a points-based loyalty program tied to the new debit card may give Visit Mexico a tool to steer travelers to suppliers and locations that most need visitors. The idea is intriguing.

Visit Mexico to Tout Digital Wallet as Unofficial Loyalty Program

Coronavirus

What a Stay at Kayak’s New Miami Beach Hotel Revealed

Kayak and Life House have joined forces to launch Kayak's first foray into the hospitality industry. The concept is a good one, but to be successful, the kinks in technology and customer service still need to be worked out, as Skift learned firsthand.

What a Stay at Kayak’s New Miami Beach Hotel Revealed

Online Travel

Tripadvisor Digs Deeper Into Subscription Services for Hotels and Restaurants

Some hoteliers may welcome the opportunity to work with Tripadvisor on improving their rankings, but Tripadvisor will be challenged to show that its reputation management service will pay as much attention to reviews on Google and Facebook.

Tripadvisor Digs Deeper Into Subscription Services for Hotels and Restaurants

Hotels

Airbnb Will Roll Out Policy That Aims to Protect Hosts From Scheming Guests

Many Airbnb hosts of the mom-and-pop variety — yes, there are a few left — feel aggrieved when they welcome guests into their homes and have to bear the consequences of hostile reviews penned with the worst intentions. Airbnb is trying to tip the balance back toward hosts — and is probably making neither party totally happy.

Airbnb Will Roll Out Policy That Aims to Protect Hosts From Scheming Guests

Online Travel

TripAdvisor Pressured Into Making Additional Reforms to Support Sexual Assault Victims

If you think protest is futile, then you're wrong. Petitioners didn't think TripAdvisor went far enough to promote traveler safety, and they got the travel website to take stock of itself and make additional reforms.

TripAdvisor Pressured Into Making Additional Reforms to Support Sexual Assault Victims

Online Travel

Senator Urges U.S. to Probe TripAdvisor Over Removed Reviews About Rape

Normally we'd say this is a typical congressional letter to a regulator that will come to nothing. After all, TripAdvisor has already started placing notifications above hotel listings where there are allegations of rampant crime. However, this is Trump's Federal Trade Commission, the one that will likely gut net neutrality rules. So all bets are off.

Senator Urges U.S. to Probe TripAdvisor Over Removed Reviews About Rape

Online Travel

TripAdvisor to Notify Users About Discriminatory Hotels After Removing Reviews About Rape

TripAdvisor let down its users when it deleted reviews about rape allegations, although there has to be a balance between allegations and verified facts. We look forward to seeing TripAdvisor appending online badges next to hotels that are prone to violence and discrimination.

TripAdvisor to Notify Users About Discriminatory Hotels After Removing Reviews About Rape

Online Travel

Expedia Has a New Tool to Help Hoteliers Use Reviews to Improve Service

Today Expedia's computers are analyzing guest reviews. We predict that someday its computers will use the reviews to create software-generated, Zagat-style hotel summaries, for its search results.

Expedia Has a New Tool to Help Hoteliers Use Reviews to Improve Service

Online Travel

Are Google Reviews Poised to Beat TripAdvisor at Its Own Game?

Google has fought and annoyed TripAdvisor and Yelp for years when it comes to user reviews. The search giant obviously has the scale to compete and is now putting new emphasis on its own user reviews, but it has to prove it has the focus to upend the review balance of power.

Are Google Reviews Poised to Beat TripAdvisor at Its Own Game?

Airlines

Expedia’s Covert Weapon: Flyers’ Airline Reviews

Lots of consumers start their trip-planning with flights. Expedia will use its customer reviews of flights to spur more flight bookings but the company is also focusing on up-selling and facilitating smooth navigation to hotel and vacation-package options.

Expedia’s Covert Weapon: Flyers’ Airline Reviews