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Rafat Ali, Skift | 10 years ago
Airlines
By following retail trends and empowering flyers to make purchases via mobile devices and self-service kiosks, airports will increase sales and boost customer satisfaction -- a win-win for all.
Samantha Shankman, Skift | 10 years ago
Copenhagen's airport has long been known for its ability to efficiently move passengers along, so it's good to see it recognized for its efforts taking care of passengers as well.
Marisa Garcia, Skift | 10 years ago
The only downside of a booze emporium of this size is passengers are restricted to what they can purchase and travel with. Now they need a shipping service.
Business magazine Forbes is trying to attract business travelers at U.S. airports, hoping they'll buy magazines, luggage and gum. Why not? It could work.
Dennis Schaal, Skift | 10 years ago
Airports continue to evolve into mini representations of the cities they serve and Heathrow is doing this with a focus on future revenues. In its ambition to become a luxury hub, it must also remember to provides spaces and services for average and budget flyers.
KLM isn't afraid to experiment, even if some ideas (social seating?) sound like real duds. This, on the other hand, is a welcome treat and a great reason why anyone flying KLM should tell all their friends what airline they will be on.
Airports are becoming destinations with luxury retail and local hotspots available to any flyer passing through. And they offer new brands a more temporary, affordable spot to gain awareness during heavy traffic times.
Vincent Trivett, Skift | 10 years ago
While airlines are focusing on getting more revenue out of passengers, many airports are pushing to get more revenue from non-passengers, and placing a retail kiosk in a cramped space that might otherwise go unused is one way to do it.
