Articles tagged “research reports”

Expedia Inc. moved quickly to name a successor to departed CEO Dara Khosrowshahi, but the group of brands including Hotels.com, Travelocity, Orbitz, Hotwire, HomeAway, and more will have challenges ahead. Understand them better by listening to our experts.

The rapidly evolving conference and events sector is facing increasing competition. While competition brings better technology solutions, organizers need to maintain value in their conferences to remain viable in the long-term.

China outbound travel is booming and has a long way to go before maturity. Individual destinations should pursue the market, but be cognizant of the risks. South Korea serves as an example of what can happen when the Chinese government changes course.

This report represents the launch of our coverage of Asia, offering insights into both Ctrip and the online travel market more broadly.

Identifying payment trends among consumers not only improves the customer experience but also allows businesses to create new operating models built around the improved speed and ease of transacting.

The Chinese outbound market is booming yet travelers still find low acceptance of their typical payment methods. As travel becomes more accessible to the Chinese lower and middle class offering payment methods such as AliPay and WeChat Pay will be a definitive competitive advantage.

Consumer adoption of new payment methods and devices for settling purchases is the main driver of adoption by companies. Yet travel companies can gain a valuable competitive advantage by predicting trends in payments and making payments as easy as possible for everyone.

With OTAs offering their own loyalty programs consumers are faced with endless programs in the hotel space. Everyone is a loyalty program member everywhere, that's loyalty in 2017.

TripAdvisor has potential to become more than a hotel booking engine, but it needs to get hotels humming and profitable to give management additional runway to fulfill that vision.

For today's hospitality brands, loyalty programs are as much about repeat customers as they are about controlling distribution costs. Often times that means strategy at the property level, rather than at the brand level.