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Articles tagged “on experience”

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A Pandemic Tip for Hotel Brands: Treat Your Workers the Way You Treat Guests

If your consumer-facing experience is cutting edge Mac, but your back end is a dusty PC, you have a problem. Now more than ever as workers return to the job, hospitality brands need to ensure that the experiences, both physical and digital, that employees have are as strong as the consumer experience.

A Pandemic Tip for Hotel Brands: Treat Your Workers the Way You Treat Guests

Coronavirus

Hospitality’s Devastating Loss of Talent Should Be Your Gain

Great hoteliers are a different breed with skill sets that are hard to find in other industries. While hospitality has cut talent to the bone, other growing industries can benefit from a very unique suite of people skills, operational acumen, and soft diplomacy. They are worth consideration.

Hospitality’s Devastating Loss of Talent Should Be Your Gain

Luxury

How a Women-Led Hospitality Team Is Paving a Path for Africa’s Next Generation

For Africa to realize a lot of its economic potential, especially within hospitality, elevating women to positions of leadership will help power and accelerate growth. Asilia's Dunia Camp in Tanzania, run by General Manager Angel Vendeline Namshali and her team of all women, is an example of this positive change.

How a Women-Led Hospitality Team Is Paving a Path for Africa’s Next Generation

Hotels

Aman Expands in New Direction With Launch of Community-Focused Luxury Brand

Aman launches a new sister brand. The opportunity? To give creative class travelers more connected and social experiences while in the familiar aesthetic considerations (and a lower price point) of the elder sister brand Aman. Right now it's all theoretical, but the rationale is rock solid.

Aman Expands in New Direction With Launch of Community-Focused Luxury Brand

Hotels

How to Get Music Right in Luxury Lifestyle Hotels

Music is getting better at hotels. What was once piped through in muted tones has now moved front and center. The strongest hospitality companies are investing in experiences in an effort to map from the soul of a brand and capture its signature sound. And, as Sister City has shown with its Björk collaboration, hotel music can become high-concept performance.

How to Get Music Right in Luxury Lifestyle Hotels

Luxury

How Luxury Travel Can Build Community and Awareness in Africa

Connecting luxury travelers to the local community and fostering a better understanding of a destination is hard to do well. Here are two examples that the industry can draw inspiration from.

How Luxury Travel Can Build Community and Awareness in Africa

Hotels

Building an Indonesian Lifestyle Brand From the Ground Up

Lifestyle brands can feel like the forced product of one too many focus groups. Potato Head is the opposite: It's an Indonesian-born lifestyle brand that has been slowly built from the ground up with an emphasis on community, art, and culture.

Building an Indonesian Lifestyle Brand From the Ground Up

Hotels

How South African Tourism Can Get Its Mojo Back

South African tourism is on the decline. There are several factors at play, but given the diversity of experiences that can be had in this country of 58 million people, what's needed is a new and sharper narrative.

How South African Tourism Can Get Its Mojo Back

Hotels

Designing a Better Airline Lounge Experience

Despite the investment and focus on lounges to compete for and retain premium passengers, there's a lot of thinking left on the table. Here are some simple fixes to design a better experience on the ground.

Designing a Better Airline Lounge Experience

Hotels

The 2020 Innovators in Travel and Hospitality: Winter Edition

Twice a year, this column looks at who is doing it right. Here are some of the most inspiring innovations in design, service, and guest experience in hospitality and travel. Let the debates begin.

The 2020 Innovators in Travel and Hospitality: Winter Edition