On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Tourism

A Celebration of the Brands That Cared in Airlines and Hospitality

For 2017, it is advisable to vote with your wallet, and support the airlines, hotels, and brands that are elevating experiences and not resting on their laurels or forgetting the vital human element of service.

Colin Nagy | 8 years ago

Tourism

A Supertraveler's Guide to a Last-Minute Holiday Escape

As a rule we shy away from holiday travel, but Tokyo in winter is something we can get behind.

Colin Nagy | 8 years ago

Hotels

Understanding Virgin Hotel Chicago's Quick Rise to Consumer Favorite

It's really rather simple: Treat your guests well and offer them a great product.

Colin Nagy | 8 years ago

Online Travel

Anxiety Vs. Mindfulness in the Battle for Travelers' Attentions

Some travel brands have mastered the art of using FOMO to get us to buy right now. But there's value for some travelers in missing out, at least on the anxiety.

Colin Nagy | 8 years ago

Airlines

Winners and Losers of Summer Travel 2016

In other words: Summer is over. But it had some bright spots.

Colin Nagy | 9 years ago

Tourism

The Passport Is the Last Great Analog Travel Experience

The paper and ink we carry with us across borders also holds a lot of other curiosities.

Colin Nagy | 9 years ago

Airlines

9 Priorities as Millennials and Gen Z Move to the Front of the Plane

Airlines are in the process of radically rethinking their premium class offerings. They should not forget about the next generation of passengers.

Colin Nagy | 9 years ago

Airlines

U.S. Carriers Should Re-Think Gutting Benefits for Their Most Loyal Flyers

Sometimes generosity and taking care of your most loyal customers gives a halo that is not immediately visible, but can have long-term benefits and end up saving your skin.

Colin Nagy | 9 years ago

Hotels

Hospitality Innovations in the Space Between Boutique Hotel and Airbnb

Modern consumers will naturally move towards the ideas that best fit with the way they travel now. Hospitality brands that can keep up will reap rewards.

Colin Nagy | 9 years ago

Airlines

The All-You-Can-Fly Jet Service That May Have Found the Secret to Success

There have been so many startups trying to solve problems of frequent flyers and found little success. Surf Air's modest yet competent approach may be the solution some have been looking for.

Colin Nagy | 9 years ago