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Articles tagged “messaging”

Airlines

Winners and Losers of Summer Travel 2016

In other words: Summer is over. But it had some bright spots.

Colin Nagy, Skift | 8 years ago

Winners and Losers of Summer Travel 2016

Hotels

How Smart Hotels Use Messaging to Connect With Guests

Hotels are finally beginning to implement messaging strategies that make it easier for their guests to get in touch with them via SMS, WhatsApp, Facebook Messenger, WeChat, and the like. But how are they doing that, and what's next in messaging?

Deanna Ting, Skift | 8 years ago

How Smart Hotels Use Messaging to Connect With Guests

Online Travel

Expedia and Priceline CEOs on Messaging Apps: ‘So Far So Good’

There's so much excitement and anticipation around messaging and artificial intelligence that Priceline and Expedia CEOs' remarks remind us that this emerging technology is still too new to gauge regarding potential success. Still, CEOs of both companies seem pleased with how messaging has performed so far.

Dan Peltier, Skift | 8 years ago

Expedia and Priceline CEOs on Messaging Apps: ‘So Far So Good’

Online Travel

Travel Bots on Messaging Platforms Are the Trend Now

Though bots still aren't completely frictionless and can't think like a human (yet), they certainly offer a way for consumers to have a conversation with a brand during the booking process that wasn't possible before. And it is potentially a very cheap channel for the brands.

Dan Peltier, Skift | 8 years ago

Travel Bots on Messaging Platforms Are the Trend Now

Business Travel

CEO Interview: Paul English on Going Mobile-Only in Travel Booking

English envisions a travel booking experience where users can simply talk to their phone and have the perfect trip planned for them. Questions remain, however, about how exactly Lola's technology will enable customer service professionals to become indistinguishable from experienced travel agents.

Andrew Sheivachman, Skift | 8 years ago

CEO Interview: Paul English on Going Mobile-Only in Travel Booking

Online Travel

5 Travel Companies That Are Experimenting With Booking via Messaging

Travel industry experts and analysts are hailing the rise of a “conversational commerce” based on the increasing appeal of messaging technology. The applications range from customer relations and marketing to travel operations — and they loom large for travel brands, agencies, and startups seeking to capture travelers’ bookings in the mobile space.

James O'Brien, Skift | 8 years ago

5 Travel Companies That Are Experimenting With Booking via Messaging

Online Travel

Exclusive: Kayak to Launch Restaurants, Tours and Activities Comparison-Shopping Features

Engineering geeks like big, tough problems and the coders at Kayak are attempting to take on the challenges of comparing diverse restaurants in a city and also the attributes of this hop-on hop-off Beverly Hills tour versus a competitor's. And you thought comparing various flights with bag fees was tough?

Dennis Schaal, Skift | 8 years ago

Exclusive: Kayak to Launch Restaurants, Tours and Activities Comparison-Shopping Features
Free Read

Online Travel

How Travel Brands Are Dropping the Ball When It Comes to Chinese Travelers

To benefit from the massive wave of travelers out of China, brands must work harder to help guests navigate language, cultural and payment barriers — mobile tools are a great first step.

Translations.com + Skift | 8 years ago

How Travel Brands Are Dropping the Ball When It Comes to Chinese Travelers

Online Travel

New Skift Trends Report: The Rise of Messaging Technology in Travel Booking, Part 2

Messaging tech is replacing existing forms of commerce in ways that stand to drive returns at levels the industry has seldom experienced before.

Todd Wasserman, Skift | 8 years ago

New Skift Trends Report: The Rise of Messaging Technology in Travel Booking, Part 2
Free Read

Online Travel

How Hotels are Utilizing Messaging as an Operational Strategy

Download this free report from Skift and Checkmate to learn how travel brands can utilize messaging to create better customer experience and streamline operations.

Checkmate + Skift | 8 years ago

How Hotels are Utilizing Messaging as an Operational Strategy