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Articles tagged “messaging”

Online Travel

Expedia Chair Barry Diller: Artificial Intelligence Will Be Travel’s Next Big Thing

Barry Diller's intelligence is not artificial at all and it's sometimes underrated. Diller has been one of the superstars in crafting the trajectory of online travel through his acquisitions and perseverance when things didn't always go smoothly.

Dennis Schaal, Skift | 8 years ago

Expedia Chair Barry Diller: Artificial Intelligence Will Be Travel’s Next Big Thing

Online Travel

Microsoft Wants to Bring Travel Bots to Skype Messaging

We'll jump at the chance for automated expense reporting whenever we can and Microsoft's Cortana and Skype bots have potential to help travelers book trips. We just need to see whether travelers will trust bots as they've trusted their own booking capabilities in the past.

Dan Peltier, Skift | 8 years ago

Microsoft Wants to Bring Travel Bots to Skype Messaging
Free Read

Online Travel

Free Skift Report: Messaging Strategies for Travel Brands in a Post-App Economy

Today’s messaging platforms provide an appealing alternative to native apps, welcoming in a new framework for how the travel industry reaches its customers. Smart marketers are adapting to this change, ringing in a new era of better customer service and streamlined operations. Download this report for FREE!

Checkmate + Skift | 8 years ago

Free Skift Report: Messaging Strategies for Travel Brands in a Post-App Economy

Online Travel

Kayak Adds a Bot to Slack to Expand Booking Via Messaging Apps

Give Kayak credit for going where the users are and building a travel-search app on top of Slack. Is Slack the optimum way to plan a trip? Hardly. But there will be some users, who are chatting at the office in Slack all day, who could find it convenient. Messaging apps such as WhatsApp would be fertile ground as well.

Dennis Schaal, Skift | 8 years ago

Kayak Adds a Bot to Slack to Expand Booking Via Messaging Apps
Free Read

Online Travel

Please Stop Shouting: Why Broadcast Marketing Gets Muted in an Age of Messaging

As messaging establishes itself as the dominant form of modern communication, consumers are increasingly tuning out to broadcast marketing. Smart travel brands are adapting by honing their conversational skills and welcoming a two-way dialogue with customers.

Checkmate + Skift | 8 years ago

Please Stop Shouting: Why Broadcast Marketing Gets Muted in an Age of Messaging

Online Travel

The Messaging Platforms Travel Brands Need to Know

Messaging positions travel suppliers to address queries on a real-time basis and nearly instantaneously, and it gives travel operations the opportunity to coordinate on-site efforts in new and powerful ways.

James O'Brien, Skift | 8 years ago

The Messaging Platforms Travel Brands Need to Know

Online Travel

Creating Next-Generation Hotel Operations With Messaging Technology

Messaging stands to be a two-way, lasting conversation based on guest data, and we expect more and more outreach opportunities to emerge.

James O'Brien, Skift | 8 years ago

Creating Next-Generation Hotel Operations With Messaging Technology

Online Travel

New Skift Trends Report: The Future of Messaging Tech in Travel, Part 1

Messaging technology is expanding at a rapid pace across the online commerce ecosystem, across categories. This report addresses the marketing operations side of the messaging technology equation among travel companies.

James O'Brien, Skift | 8 years ago

New Skift Trends Report: The Future of Messaging Tech in Travel, Part 1
Free Read

Hotels

The Rise of Messaging Services Will Be the Death of Call Centers

As messaging services proliferate, travel brands are gaining a holistic view of customer needs and customer interactions are migrating from the call center to local operations.

Checkmate + Skift | 8 years ago

The Rise of Messaging Services Will Be the Death of Call Centers

Online Travel

Skift Travel Megatrend for 2016: Messaging Is the New Language of the Globe

Messaging gives brands a direct, intimate relationship with consumers that social media only hinted at. What will be the long-term effect on marketing when a hotel or airline can contact customers like their loved ones do?

Rafat Ali and Dan Peltier , Skift | 8 years ago

Skift Travel Megatrend for 2016: Messaging Is the New Language of the Globe