Articles tagged “loyalty”

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Aeroplan Prepares for Life After Air Canada

Aeroplan Prepares for Life After Air Canada

Grant Martin, Skift

In June of 2020, Air Canada and Aeroplan will officially split. Aeroplan last week announced a new strategy and made the case for members to stick with its program after the milestone parting.

2 months ago

Accor Follows Marriott in Unifying Its Loyalty Program

Accor Follows Marriott in Unifying Its Loyalty Program

Grant Martin, Skift

Accor is walking on thin ice with its most lucrative customers as it merges together the loyalty programs of Accor, Fairmont, Raffles, and Swissôtel. So far, the integration has been nearly flawless.

3 months ago

Why Priority Pass Is Expanding Into Restaurants and Mini-Suites

Why Priority Pass Is Expanding Into Restaurants and Mini-Suites

Grant Martin, Skift

Perhaps there is such thing as a free lunch. It just requires a Priority Pass membership.

3 months ago

AccorHotels Using Biometrics as Marketing Ploy for Loyalty Members

AccorHotels Using Biometrics as Marketing Ploy for Loyalty Members

Deanna Ting, Skift

It'd be so much more interesting to see if and how this kind of biometrics data can truly inform our travel experiences.

3 months ago

Amazon, Group Travel, and Loyalty: 3 Charts From Our Skift Research Reports

Amazon, Group Travel, and Loyalty: 3 Charts From Our Skift Research Reports

Haixia Wang, Skift

Amazon is posing a threat. Chinese tourists are spotted everywhere and the loyalty war is getting ever more intense. Common threads? It's a disruptive phase for travel that requires nimble strategies.

3 months ago

AccorHotels Finally Combines Fairmont, Raffles, and Swissôtel Loyalty Programs With Its Own

AccorHotels Finally Combines Fairmont, Raffles, and Swissôtel Loyalty Programs With Its Own

Deanna Ting, Skift

There's so much more AccorHotels could be doing with its loyalty program, including integrating it with its Accor Local mobile app. For now, however, the company seems more focused on making sure it doesn't upset any elite loyalty members from Fairmont, Raffles, and Swissôtel.

3 months ago

The Quick Descent of Surf Air

The Quick Descent of Surf Air

Grant Martin, Skift

Subscription-based Surf Air's troubles make us question whether the traditional model of airlines and fare pricing can ever be disrupted.

3 months ago

Wells Fargo Boosts Credit Card Rewards to Better Compete for Travelers

Wells Fargo Boosts Credit Card Rewards to Better Compete for Travelers

Hannah Levitt, Bloomberg

The credit card rewards scene continues heating up as more providers try to give travelers what they want. With increasingly compelling offers, why get a card that ties you to a single airline?

3 months ago

Priority Pass Shifts to Restaurants and Airport Suites as Demographics Change

Priority Pass Shifts to Restaurants and Airport Suites as Demographics Change

Grant Martin, Skift

A curious number of airport restaurants have started partnering with Priority Pass in the last two years. More options are a good thing.

3 months ago

Hyatt’s New Free Breakfast Option Requires Loyalty

Hyatt’s New Free Breakfast Option Requires Loyalty

Grant Martin, Skift

Hyatt's new breakfast policy at its Hyatt Place chain requires guests to join the loyalty program before digging into the free muffins. Is that too much to ask?

3 months ago

Southwest Tries to Poach Customers Loyal to Other U.S. Airlines

Southwest Tries to Poach Customers Loyal to Other U.S. Airlines

Mary Schlangenstein, Bloomberg

This strategy is nothing new for major airlines. They all try to steal passengers from their competitors using lucrative frequent flyer promotions. But Southwest has played this game less often, because in the past, it wasn't much of a competitor to Delta, American and United. But times change, and Southwest apparently is betting it can play in the big leagues.

4 months ago

United’s New Loyalty Boss Confirms Focus on Demand, Not Miles, Is Here to Stay

United’s New Loyalty Boss Confirms Focus on Demand, Not Miles, Is Here to Stay

Grant Martin, Skift

United's new vice president of loyalty is putting his weight behind a new credit card and a handful of other initiatives at the airline. It will be interesting to see how those goals mesh with a weary base of MileagePlus members and a management team eager to turn profit and save cash.

4 months ago