Articles tagged “loyalty”

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United’s Premium Economy Domestic Expansion Should Learn From Polaris Mistakes

United’s Premium Economy Domestic Expansion Should Learn From Polaris Mistakes

Grant Martin, Skift

A premium economy cabin on United's domestic fleet could give it a leg up on competitors in terms of both product and revenue. But can it actually execute?

3 months ago

Why Your Airline Award Flight Is (Often) Not Exactly Free

Why Your Airline Award Flight Is (Often) Not Exactly Free

Brian Sumers, Skift

Southwest doesn't care if you pay with points or cash. That's for good reason. Even if you pay with points, the airline often gets paid.

3 months ago

Southwest Airlines Expects New Hawaii Routes Will ‘Ignite’ Credit Card Sign-Ups

Southwest Airlines Expects New Hawaii Routes Will ‘Ignite’ Credit Card Sign-Ups

Brian Sumers, Skift

If you have an airline-branded credit card, you may think you're getting a free ticket. It is free — for you. But often someone is paying for it.

3 months ago

Radisson Hotel Group Now Makes It Easier to Get Elite Loyalty Status

Radisson Hotel Group Now Makes It Easier to Get Elite Loyalty Status

Grant Martin, Skift

It's now easier and simpler to join Radisson Rewards and qualify for elite status, though it's slightly harder to earn points for free rooms.

3 months ago

American Airlines Knows Plenty About Its Most Loyal Customers

American Airlines Knows Plenty About Its Most Loyal Customers

Brian Sumers, Skift

American Airlines knows a lot about its frequent flyers. Now it wants to use that data to improve revenue. That's sound strategy.

3 months ago

American Airlines Knows if You’ve Been Cheating on It With a Competitor

American Airlines Knows if You’ve Been Cheating on It With a Competitor

Brian Sumers, Skift

If you're a high-value American Airlines customer, the carrier knows a lot about you. Now it wants to leverage that data in a more sophisticated way.

4 months ago

Mandarin Oriental’s New Loyalty Program Has Tons of Perks But No Free Nights

Mandarin Oriental’s New Loyalty Program Has Tons of Perks But No Free Nights

Grant Martin, Skift

While Mandarin Oriental's loyalty program doesn't offer the same lucrative points that many competing programs have, it does have some valuable perks. Best of all, the program is free and accessible to everyone.

4 months ago

Hyatt Extends Loyalty Program to Include Its Luxury Oasis Rentals

Hyatt Extends Loyalty Program to Include Its Luxury Oasis Rentals

Deanna Ting, Skift

When will the other big hotel companies like Marriott and Hilton begin to take the sharing economy more seriously?

4 months ago

Airbnb Is Finally Taking Business Travelers Seriously

Airbnb Is Finally Taking Business Travelers Seriously

Grant Martin, Skift

A new loyalty program coming from Airbnb may be the final straw that gets business travelers to switch to the service.

4 months ago

Hilton CEO Believes Direct Booking Campaign Is Key to Improved Guest Experience

Hilton CEO Believes Direct Booking Campaign Is Key to Improved Guest Experience

Deanna Ting, Skift

The direct booking wars are the true infinity war, at least in hospitality. In other words, don't expect a truce anytime soon.

4 months ago

United Tries to Solve the Boarding Crush

United Tries to Solve the Boarding Crush

Grant Martin, Skift

Any research into cutting down the congestion and confusion at the boarding gate is welcome in our books.

4 months ago

What to Expect From Air Canada’s New Loyalty Program

What to Expect From Air Canada’s New Loyalty Program

Grant Martin, Skift

There's much to look forward to with Air Canada's new loyalty program — as long as it doesn't copy too much from American carriers.

4 months ago