Articles tagged “loyalty”

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How Asian Airline Alliances Could Change in 2018 — Business of Loyalty

How Asian Airline Alliances Could Change in 2018 — Business of Loyalty

Grant Martin, Skift

Thanks to interest from U.S. carriers, the power dynamic of airlines in the Far East could change dramatically this year.

2 months ago

A Look Back at What the Hospitality Industry Taught Itself in 2017

A Look Back at What the Hospitality Industry Taught Itself in 2017

Deanna Ting, Skift

In 2017, the hotel industry took stock of the prior year's major mergers, focused on putting them all together, and worked on figuring out a path into the future.

2 months ago

Hotel Loyalty Rates Finally Gave Room Key Site an Advantage

Hotel Loyalty Rates Finally Gave Room Key Site an Advantage

Sean O'Neill, Skift

Room Key is a bit like the train in the children's story, "The Little Engine That Could," which kept saying "I think I can, I think I can." While Room Key may never become the next Kayak, it may help hotel chains gain more direct bookings.

2 months ago

Hyatt Tightens Cancellation Policies While Giving Loyalty Members Flexibility

Hyatt Tightens Cancellation Policies While Giving Loyalty Members Flexibility

Deanna Ting, Skift

Hyatt is the latest hotel company to jump onto the new cancellation policy bandwagon, but with a twist: If you're a loyalty program member, chances are higher you'll have more wiggle room.

2 months ago

Lufthansa Joins EU Carriers in Adopting Spend-Based Loyalty Program — Business of Loyalty

Lufthansa Joins EU Carriers in Adopting Spend-Based Loyalty Program — Business of Loyalty

Grant Martin, Skift

With the change by Lufthansa Group, travelers in Europe will have to adjust to the new normal in loyalty programs.

2 months ago

Luggage Fees Go Transatlantic — Business of Loyalty

Luggage Fees Go Transatlantic — Business of Loyalty

Grant Martin, Skift

SkyTeam airlines just announced a series of new baggage fees for transatlantic basic economy routes. But is it competition or gouging?

3 months ago

Expedia Signs Loyalty Program Enrollment Deal With Motel 6 Parent

Expedia Signs Loyalty Program Enrollment Deal With Motel 6 Parent

Dennis Schaal, Skift

Expedia penned its second loyalty-enrollment agreement with a hotel chain, but like the previous pact with Red Lion's parent, the G6 Hospitality deal isn't any kind of game-changer for Expedia as it tries to soften the effects of the the big chains' direct-booking campaigns.

3 months ago

AmEx and J.P. Morgan Will Keep Sharing Marriott’s Credit Card Program

AmEx and J.P. Morgan Will Keep Sharing Marriott’s Credit Card Program

Jenny Surane, Bloomberg

AmEx breathes a sigh of relief with this deal to hold onto the Starwood credit card business, which Marriott will merge into a combined program in 2018. But we're skeptical the new cards will buck the trend in travel loyalty co-brand cards generally becoming less rewarding for consumers than general-purpose credit cards.

3 months ago

Should More Airlines Spin Off Their Loyalty Programs?

Should More Airlines Spin Off Their Loyalty Programs?

Brian Sumers, Skift

Joseph DeNardi, an analyst with Stifel, is passionate about his thesis — that airlines should sell their frequent flyer programs. Yes, an airline can make money doing so. But airlines that don't operate their own programs sometimes get into trouble. They have far less data about customers than their competitors. And in 2017, access to data is a big deal.

3 months ago

Air Canada Adds Free Wi-Fi for Elite Travelers — Business of Loyalty

Air Canada Adds Free Wi-Fi for Elite Travelers — Business of Loyalty

Grant Martin, Skift

Elite frequent flyers have been pining over free Wi-Fi for some time and Air Canada finally delivered. But the free connectivity will come at a cost to other benefits.

3 months ago

Marriott Edges Out Hyatt for Top Honors in J.D. Power’s Hotel Loyalty Survey

Marriott Edges Out Hyatt for Top Honors in J.D. Power’s Hotel Loyalty Survey

Deanna Ting, Skift

Should other hotel loyalty programs follow World of Hyatt's lead in being much more revenue-based and geared toward high-end travelers? This survey's findings seem to suggest it, but we have some reservations.

3 months ago

Delta Brings Back Complimentary Upgrades for Frequent Flyers — Business of Loyalty

Delta Brings Back Complimentary Upgrades for Frequent Flyers — Business of Loyalty

Grant Martin, Skift

Delta is slowly restoring benefits once-lost to SkyMiles members, but it's more of a competitive move against other carriers than an olive branch for passengers.

3 months ago