Articles tagged “loyalty”

Business of Loyalty: What the Travel Industry Could Learn From Amazon Prime

Business of Loyalty: What the Travel Industry Could Learn From Amazon Prime

Sean O'Neill, Skift

Amazon's subscription model — which has already disrupted music, groceries, and retail — could be the key to travel brands unlocking more revenue per customer. Here's the lowdown on the latest tests.

2 months ago

Travel Podcasts to Get You Through Your Summer Vacation

Travel Podcasts to Get You Through Your Summer Vacation

Sarah Enelow, Skift

Leaving for your summer vacation? Take these podcast episodes with you to decode the travel trends you see on the road.

2 months ago

AmEx Is in Hand-to-Hand Combat With JPMorgan Over Rewards Cards

AmEx Is in Hand-to-Hand Combat With JPMorgan Over Rewards Cards

Jenny Surane, Bloomberg

The success of JPMorgan Chase’s Sapphire Reserve Card has forced American Express to compete and spend the most in at least nine years on its card rewards. It's time to check if you have the most generous card.

2 months ago

Travel Habits of Americans: U.S. Travelers Shun Airline Loyalty Programs

Travel Habits of Americans: U.S. Travelers Shun Airline Loyalty Programs

Dan Peltier, Skift

Many airlines have rewritten loyalty rules in recent years to make their programs more profitable and reward the most lucrative travelers. But our data show many U.S. travelers don't want to play by those rules and aren't loyal to any airline.

2 months ago

Delta Says Travelers Still Love Airline Credit Cards Even Though Miles Are Worth Less

Delta Says Travelers Still Love Airline Credit Cards Even Though Miles Are Worth Less

Brian Sumers, Skift

Yes, airline frequent flyer programs probably were more lucrative a decade ago. But savvy travelers can still get a lot of value out of the programs and their affiliated credit cards.

2 months ago

The Business of Loyalty: How Hotels Build Loyalty Beyond the Stay

The Business of Loyalty: How Hotels Build Loyalty Beyond the Stay

Deanna Ting, Skift

If travel really is all about the experiences, travel companies — with or without loyalty programs — better do all they can to make sure our experiences aren’t just good, but great.

3 months ago

Why Not Having a Formal Travel Loyalty Program Works — For Some

Why Not Having a Formal Travel Loyalty Program Works — For Some

Deanna Ting, Skift

Not every travel business needs to have a formal loyalty or rewards program to have loyal customers. But if you're going to go that route, you better know what you're getting into. And for some companies, it might be time to reconsider doing without.

3 months ago

Many United Airlines Awards Flights Will Soon Cost More Miles

Many United Airlines Awards Flights Will Soon Cost More Miles

Brian Sumers, Skift

Starting July 1, United will begin hawking Chase-branded credit cards on board, with flight attendants earning a $50 commission for each approval. Will the flight attendants remind customers that they'll need a lot more miles for some trips starting later this year? We doubt it.

3 months ago

Hyatt Adds Miraval to Make Its Loyalty Program More Attractive

Hyatt Adds Miraval to Make Its Loyalty Program More Attractive

Deanna Ting, Skift

It's a relatively small addition for now, but as Hyatt grows the Miraval brand, no doubt its members will appreciate the access to Miraval's wellness offerings. Now, we just have to wait and see what happens with Hyatt and Expedia.

3 months ago

The Business of Loyalty: Carnival Cruise Line Wants to Win Over Customers Earlier

The Business of Loyalty: Carnival Cruise Line Wants to Win Over Customers Earlier

Hannah Sampson, Skift

Cruise loyalty programs are different from airline and hotel offerings, but Carnival Cruise Line's approach can still be instructive — especially as it evolves.

3 months ago

Travel Perks Help Tip the Balance in Credit Card Versus Debit Battle

Travel Perks Help Tip the Balance in Credit Card Versus Debit Battle

Ben Steverman, Bloomberg

While the more affluent in the United States focus on travel perks in premium credit cards, most cardholders focus on cash back. The popularity is waning for debit cards; they won't get you any points or cash back from hotel stays or airline tickets.

3 months ago

Business of Loyalty: How Virgin America Is Quietly Winding Down its Loyalty Program

Business of Loyalty: How Virgin America Is Quietly Winding Down its Loyalty Program

Grant Martin, Skift

The move for Virgin's most loyal customers will be a hard one. But in return they get an airline that will take them so many more places.

3 months ago