Articles tagged “loyalty”

Uber Enters the Loyalty Game With New Credit Card

Uber Enters the Loyalty Game With New Credit Card

Andrew Sheivachman, Skift

It makes sense for Uber to enter the credit card and loyalty arena. This card could be a solid alternative for frequent travelers who don't want to shell out a large annual fee.

1 month ago

Business of Loyalty: Etihad Bails Out Air Berlin’s Loyalty Members

Business of Loyalty: Etihad Bails Out Air Berlin’s Loyalty Members

Grant Martin, Skift

The jig was almost up for members of Air Berlin's frequent flyer program, but at the last moment, Etihad extended an olive branch.

1 month ago

IHG Is Finally Adding Kimpton to Its Loyalty Program

IHG Is Finally Adding Kimpton to Its Loyalty Program

Deanna Ting, Skift

Whatever IHG ultimately does as it proceeds with this loyalty program merger, the No. 1 thing they don't want to do is to anger Kimpton Karma elites. We also wonder: Will new IHG CEO Keith Barr start letting IHG's most elite loyalty members get access to his phone number too?

1 month ago

Sponsored
Skift Global Forum 2017 Recap: Why Traveler Loyalty Has Never Mattered More

Skift Global Forum 2017 Recap: Why Traveler Loyalty Has Never Mattered More

Olson 1to1 + Skift

The most successful brands are treating loyalty as an outcome and long-term business strategy in building advocacy, not just a way to keep customers on the hook. Download this report on customer loyalty to learn more.

1 month ago

Business of Loyalty: World of Hyatt Adds Another Tours and Activities Partner

Business of Loyalty: World of Hyatt Adds Another Tours and Activities Partner

Grant Martin, Skift

Hyatt just launched another partnership for its loyalty program, signaling an interest in expanding further into the business of experiences.

1 month ago

Chase Sapphire Reserve Card Buzz Could Be a Problem for United Airlines

Chase Sapphire Reserve Card Buzz Could Be a Problem for United Airlines

Brian Sumers, Skift

Yes, a lot of people have ditched their airline-branded credit cards. But even people who have snazzy new cards, including the Chase Sapphire Reserve, like to redeem points for free travel on United and other airlines. For that reason, United MileagePlus miles are still valuable to Chase.

1 month ago

Business of Loyalty: Hyatt Intends to Expand Program to Vacation Rentals

Business of Loyalty: Hyatt Intends to Expand Program to Vacation Rentals

Grant Martin, Skift

It may soon be possible through Hyatt to earn hotel-loyalty program elite status by staying in a vacation rental.

2 months ago

Loyalty-Program Fatigue and What to Do About It

Loyalty-Program Fatigue and What to Do About It

Caroline Bremner, Euromonitor International

Personalization and mobile tools will allow loyalty programs to create more compelling offers for their members in coming years. The most important advances, however, may originate outside of the travel industry.

2 months ago

Wyndham Rewards Loyalty Program Provides the Most Payback on Guest Spending

Wyndham Rewards Loyalty Program Provides the Most Payback on Guest Spending

Deanna Ting, Skift

While it's fairly straightforward to quantify the value of a loyalty program in terms of "payback," that doesn't account for all the other special perks and experiences that travelers may value.

2 months ago

American Express Centurion Lounges Are a Differentiator in Credit Card Competition

American Express Centurion Lounges Are a Differentiator in Credit Card Competition

Colin Nagy, Skift

An airport lounge needs a lot of logistical heavy-lifting and finesse to get it right. But Amex has had some success executing on this mission, and is expanding internationally to Hong Kong.

2 months ago

Business of Loyalty: Delta Makes Top Elite Status Tougher to Reach for Credit Card Holders

Business of Loyalty: Delta Makes Top Elite Status Tougher to Reach for Credit Card Holders

Grant Martin, Skift

It's now going to be extremely difficult for some of Delta's frequent flyers to earn top-tier elite status.

2 months ago

Business of Loyalty: American Airlines Frequent Flyers Are in a Sour Mood

Business of Loyalty: American Airlines Frequent Flyers Are in a Sour Mood

Grant Martin, Skift

American's loyalty program members are hopping mad over recent changes. But will its woes evaporate like similar problems at Delta and United?

2 months ago