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Articles tagged “klm”

Airlines

KLM Wants to Surprise Travelers with In-Flight Gifts from Grounded Friends

KLM isn't afraid to experiment, even if some ideas (social seating?) sound like real duds. This, on the other hand, is a welcome treat and a great reason why anyone flying KLM should tell all their friends what airline they will be on.

Samantha Shankman, Skift | 10 years ago

KLM Wants to Surprise Travelers with In-Flight Gifts from Grounded Friends

Airlines

KLM Is First Airline to Show Customer Service Wait Times on Twitter

KLM is the first airline to put a live wait time on its social media pages, but its a feature that airlines serious about social customer service will quickly copy. Hopefully the competition means faster social responses for all flyers.

Samantha Shankman, Skift | 10 years ago

KLM Is First Airline to Show Customer Service Wait Times on Twitter