Travelers remember the carriers that are now investing in new aircraft, technology and amenities that help them relax and feel refreshed during and after their flights.
If things keep evolving at this pace in the air, we're going to have a hard time finding excuses not to be connected to the office. Off-line vacations are the next big trend. Right that down.
It’s no surprise that many of this year’s Crystal Cabin nominees focus on innovations which reduce weight and redistribute space, but innovations and improvements are always welcome onboard.
The really good news is that, while Premium passengers drive profits, Economy passengers are growing. That passenger growth can lead to positive changes in future Economy cabin design.
Traditional full-service airlines are an endangered species in the skies, and have been for decades, as industry consolidation proves. But a passenger perception gap still threatens the business. The legacy airlines remaining must focus on better brand definition to improve passenger satisfaction, if they are to survive.
Passengers like to have nice cabin environments, but they don't seem willing to reward airlines for offering them. It would appear, most often, that passengers choose airlines based on affordable fares and convenient routes. As IATA’s Tony Tyler said, you get what you pay for.
Finnair becomes the latest airline to take advantage of the passenger experience features of the A350, with a Nordic design appeal. It is an enlightened vision for the future of flying.
Emirates has chosen wisely with Aniston. Anyone else playing this role might have come across as snobby, but we really feel for her even if we're the ones stuck in coach.
By crushing passengers knees, airlines might just be shooting themselves in the foot.
Don't you hate those times when you need a rare blue diamond in a rush, but it turns out that you're stuck on a plane being pampered by a butler whose only fault is lack of connections to a diamond dealer? Problem solved.