Articles tagged “ihg”

The greatest challenge for travel brands is better understanding the nuanced differences that drive their customers' behavior.

The post-stay hotel survey is here to stay, but mobile makes it possible to gather guests' thoughts more instantaneously on things like a property's restaurant or keyless entry, and hotels also place increasingly greater stock in reviews on property sites as direct bookings become more desirable.

In partnership with the InterContintinental Hotels Group, Amadeus is trying to build a hotel industry reservations platform. Other players, including Sabre and other hotel groups, will definitely have something to say about that.

For those already wealthy, loyalty isn't about points. It's about feeling special.

IHG is building out its Rewards Club loyalty program with more experiential rewards for its very best customers and more quick reward options for those who are ambivalent about loyalty structures.

Will Kimpton be able to retain its boutique brand DNA within InterContinental Hotels Group? CEO Mike DeFrino is trying to reassure the masses that it will but Kimpton and IHG are moving slower than a stuck elevator to provide some proof.

Yes, we know these three things are important and inevitable, but when you give us even a little new perspective to ponder it's a breath of fresh air.

Multi-generational travel needs to be viewed with the same importance as the luxury travel market but treated with the definition it deserves so all generations walk away with an enjoyable vacation experience.

Travel metasearch continued its growth spurt in 2014, and 2015 is shaping up as a year of disruption. And some of this disruption is coming from the travel suppliers themselves.

New devices create new sets of customer behavioral data to study and personalize.