Articles tagged “hotel technology”

Say what you will about Amadeus, it undeniably dreams big, audacious dreams. At a time when many institutions pursue small solutions for trivial problems, the travel tech titan has big hopes for reshaping how hotels operate and sell their themselves online.

Lines between hotels, short-term rentals and other accommodation types are blurring, but we see little merging in the business-to-business tech spaces that support these sectors. This will change, but there are some major barriers to overcome first.

In a wide-ranging interview, Anthony Capuano said Marriott is testing adding buttons to its mobile app that would let guests choose their room assignments electronically or tip staff with online payments. The improvements couldn't come fast enough for many travelers.

Aimbridge Hospitality, the largest U.S. company dedicated to running hotels on its own and on behalf of owners, said on Wednesday it had signed an exclusive contract with Amadeus, the…

Far too many hoteliers in Latin America have failed to embrace the latest tools for marketing their businesses online. A group of Argentine hoteliers aims to bridge this digital divide by pooling resources.

Although hotel CEOs did their best to be optimistic, the industry is plagued by post-pandemic issues never seen before.

Understanding the customer is becoming increasingly important to hoteliers, and so-called CRM systems can help capture guest data and automate interactions to improve guest conversion and retention. For now, however, CRM remains a tool mainly used by larger hotels.

In this video from Skift Future of Lodging Forum 2022, we hear from Jason Bryant, vice president, Nor1, Oracle Hospitality, and Robert Tanenbaum, managing director, Starwood Capital Group, on how automation and artificial intelligence can help hoteliers optimize their offerings to meet changing guest expectations and drive additional revenue over the next few years.

It's clear that when Covid outbreak spikes diminish, travel will not revert to precisely how it was before. There will be winners and losers when cities and borders reopen.

While the hotel industry is increasingly optimistic about travel’s rebound, significant hurdles remain. This report provides a comprehensive look at the challenges, opportunities, and immediate next steps hoteliers can take to increase sales through digital marketing.