Articles tagged “hotel technology”

Technologies Every Hotelier Needs to Understand: Latest From Skift Research

Technologies Every Hotelier Needs to Understand: Latest From Skift Research

Rebecca Stone, Skift Research

The hotel industry needs to catch up with the times when it comes to technology, and we're not just talking about cloud offerings and software-as-a-service technologies. The smart hotelier of today is investing in next generation tech capabilities such as artificial intelligence, machine learning, voice capabilities, virtual reality, robotics, and more, but all with the guest experience in mind.

2 weeks ago

New Skift Research Report: Challenges for Hotels to Streamline Back-End Technologies

New Skift Research Report: Challenges for Hotels to Streamline Back-End Technologies

Rebecca Stone, Skift Research

The hotel tech stack of today should focus entirely on the customer journey and be arranged so that it provides guests a seamless experience. A hotel tech stack that is not integrated on the back-end will feel fragmented on the front-end.

4 weeks ago

Interview: Oracle Hospitality’s New Boss Looks to the Cloud for Growth

Interview: Oracle Hospitality’s New Boss Looks to the Cloud for Growth

Sean O'Neill, Skift

Oracle Hospitality is the market leader in selling hotel tech software. But the company has made some missteps. It is adjusting course, and two weeks ago it appointed a new top boss, Greg Webb. The industry will watch his moves closely.

4 weeks ago

What Hotel CEOs Are Saying About Amazon and Google’s Growing Influence in Travel

What Hotel CEOs Are Saying About Amazon and Google’s Growing Influence in Travel

Deanna Ting, Skift

Disruption in the travel industry is a universal constant, and we can certainly expect Amazon and Google to continue that tradition. An even more interesting question to ask ourselves for the moment: Why aren't Google and Apple doing more to get their smart devices into hotel rooms like Amazon is?

4 weeks ago

Hotel Tech Consolidation Ramps Up With This Software Merger

Hotel Tech Consolidation Ramps Up With This Software Merger

Sean O'Neill, Skift

Industry pressure in the hotel technology sector is leading to more technology roll-ups. Expect this to be one of many announcements in the next 18 months.

1 month ago

Nor1 Buys Stay Delightful as More Hotels Upsell Guests on Text Chat

Nor1 Buys Stay Delightful as More Hotels Upsell Guests on Text Chat

Sean O'Neill, Skift

It's old news that many hotels are enabling guests to text requests to the front desk. But it's still early days for them to piece together the tech systems in a way that will let them successfully upsell guests on additional services via chat.

3 months ago

Sabre Doubles Down on Hotel Management Software

Sabre Doubles Down on Hotel Management Software

Sean O'Neill, Skift

Your move, Oracle.

3 months ago

The Evolution of the Hotel Front Desk: Why Tech Can Only Go So Far

The Evolution of the Hotel Front Desk: Why Tech Can Only Go So Far

Sean O'Neill, Skift

Even consumers who embrace technology may worry that companies are exploiting them through so-called personalization. Hoteliers need to balance digital ingenuity with a human touch.

4 months ago

Smart Hotel Guest Rooms Are Almost Here

Smart Hotel Guest Rooms Are Almost Here

Andrew Sheivachman, Skift

The smart guest room of the future is still in development. A strong return on investment for hotel owners who invest in updated technology, however, will help push these innovations into the mainstream.

5 months ago