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Articles tagged “hospitality”

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Business Travel

How Small and Mid-Sized Business Travel Programs Can Balance Employee and Company Priorities

The easiest way to make employees comply with travel policies is by making booking in policy attractive for them. InterContinental Hotels Group’s Business Edge shows how business travel solutions can go beyond being simply a discount program.

IHG + Skift | 5 years ago

How Small and Mid-Sized Business Travel Programs Can Balance Employee and Company Priorities
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Airlines

How Connected Employees Can Enhance Customer Experiences in Real Time

Digitizing, streamlining, and simplifying how employees communicate and collaborate is essential to truly empowering firstline workers to deliver results. Providing them with the right tools is key.

Microsoft + Skift | 5 years ago

How Connected Employees Can Enhance Customer Experiences in Real Time

Hotels

Guest Behavior Is Key Part of the Luxe Hospitality Equation

Luxury travelers often deconstruct what goes into the makings of great hospitality. It's also necessary, however, to ask what is required of guests so that they hold up their end of the bargain. It's a two-way street, and all too often we ignore one side of the equation.

Colin Nagy, Skift | 5 years ago

Guest Behavior Is Key Part of the Luxe Hospitality Equation

Hotels

Expedia’s Resort Fee Fix and 9 Other Hospitality Trends This Week

This week in hospitality, Expedia Group ruled out charging commissions on hotel resort fees. Then at Skift Tech Forum, we spoke to Marriott on stage about owning the whole traveler journey, and Expedia on connecting travelers with hotels to sort out flight delays.

Sarah Enelow-Snyder, Skift | 5 years ago

Expedia’s Resort Fee Fix and 9 Other Hospitality Trends This Week
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Hotels

Executive Q&A: Why Hospitality Leads the Future of Design

There has been a fair amount of industry discussion about how the leading travel and hospitality brands are thinking about design today. But how should the industry evolve to be prepared for future shifts? Why does design matter at all, and why should it matter for travel and hospitality?

Accor Group + Skift | 5 years ago

Executive Q&A: Why Hospitality Leads the Future of Design

Tourism

Severe Water Crisis in Indian City Chennai Cripples Hospitality Sector

A water shortage of epic proportions in Chennai, capital of Tamil Nadu, the second most visited state in India by foreign tourists, serves as a reminder to the global hotel industry to ask if it’s doing enough to conserve water.

Shuriah Niazi, Skift | 5 years ago

Severe Water Crisis in Indian City Chennai Cripples Hospitality Sector

Hotels

How Amazon’s Customer-Centric Framework Can Boost Hotel Loyalty: New Skift Research

Rather than being paralyzed by the threat of Amazon, let’s actually learn from its successes. Using tech to achieve a more customer-centric approach to brand loyalty is a great place to start.

Wouter Geerts, Skift Research | 5 years ago

How Amazon’s Customer-Centric Framework Can Boost Hotel Loyalty: New Skift Research
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Hotels

Executive Q&A: MGallery Hotel Collection Proves the Power of Storytelling in Luxury Hospitality

The definition of high-end hospitality has evolved over the last few years and has taken on different meanings to different audiences. At the MGallery Hotel Collection, this means finding inspiring ways to engage global explorers while carefully balancing the brand’s approach to storytelling, history, and aesthetics.

Accor Group + Skift | 5 years ago

Executive Q&A: MGallery Hotel Collection Proves the Power of Storytelling in Luxury Hospitality

Luxury

Skift Forum Asia Video: Quantum Leadership as the Catalyst and Enabler for Transformational Wellness

Wellness may be booming, but there’s still plenty of opportunity to do something new, said Octave Institute founder Fred Tsao. His holistic vision, based around the idea of Quantum Leadership, could become a new model for the sector.

Skift | 5 years ago

Skift Forum Asia Video: Quantum Leadership as the Catalyst and Enabler for Transformational Wellness

Meetings

Skift Forum Asia Video: Build Lasting Relationships Using Customer Feedback

In an era of “big data,” it’s easy to overlook the fact that meeting planner feedback is one of the most powerful tools that hospitality companies can use to drive repeat business and boost event revenue.

Skift | 5 years ago

Skift Forum Asia Video: Build Lasting Relationships Using Customer Feedback