Articles tagged “hospitality”

New Choice Hotels CEO and 4 Other Hospitality Trends This Week

New Choice Hotels CEO and 4 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week in hospitality news, we looked at new chief executives. Choice Hotels' new CEO starts sooner than expected and InterContinental's new CEO stays on the same track as his predecessor.

5 days ago

Airbnb’s Road to an IPO and 13 Other Hospitality Trends This Week

Airbnb’s Road to an IPO and 13 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week in hospitality, our biggest story is 11,000 words on Airbnb's net worth and the process of going public. In the background, hotels are still having a tug-of-war with online travel agencies.

2 weeks ago

Hilton CEO Talks HNA and 9 Other Hospitality Trends This Week

Hilton CEO Talks HNA and 9 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week in hospitality we talked about hotels tightening (or loosening) their cancellation policies, and Hilton's earnings call gave us insight into its asset-light strategy.

3 weeks ago

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Why Travel Buyers Should Strategize Their Hotel Buying Programs Year-Round

Why Travel Buyers Should Strategize Their Hotel Buying Programs Year-Round

BCD Travel + Skift

It’s time for travel buyers to abandon the traditional hotel buying process. Instead, they should review their program on an ongoing basis as new developments in data and technology, the influence of leisure travel, fluctuating rates, new supplier pricing strategies and game-changing mergers overhaul the market.

3 weeks ago

Red Lion Sues Hard Rock and 4 Other Hospitality Trends This Week

Red Lion Sues Hard Rock and 4 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week's hospitality news was a bit contentious. Red Lion sues Hard Rock, Chipotle makes customers sick, and Marriott and Hilton crack down on guest cancellations.

4 weeks ago

Mobile-Friendly Hotels and 3 Other Hospitality Trends This Week

Mobile-Friendly Hotels and 3 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week in hospitality we thought a lot about direct booking. Premier Inn proves it doesn't need online travel agencies and hotels that are mobile-friendly might not need them as much either.

1 month ago

Pod Hotels Thinks Small to Grow Big and 3 Other Hospitality Trends This Week

Pod Hotels Thinks Small to Grow Big and 3 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week's hospitality news was all about long-term growth. Skift got an inside look into the strategies of Pod Hotels, Mr. and Mrs. Smith, and Design Hotels.

1 month ago

Hotel CEOs Love Direct Booking and 4 Other Hospitality Trends This Week

Hotel CEOs Love Direct Booking and 4 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week in hospitality, hotel CEOs stated the obvious -- they love direct booking -- and debated how exactly to lean less on those costly online travel agency bookings.

2 months ago

Midscale Hotel Brands Get Smarter and 4 Other Hospitality Trends This Week

Midscale Hotel Brands Get Smarter and 4 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week in hospitality, we saw midscale hotels getting more sophisticated about tech and design, which is great for the customer so long as the brand actually has a name.

2 months ago

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Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific

Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific

Cendyn + Skift

Encompassing diverse markets in mature economies like Australia, Japan, and Singapore, and those with vast growth potential like China, expectations of service and customer experience can vary widely throughout the Asia-Pacific Region. This report looks at strategies to build hospitality customer loyalty through effective use of customer relationship management (CRM.)

2 months ago

Hotels Want Airbnb to Play Fair and 7 Other Hospitality Trends This Week

Hotels Want Airbnb to Play Fair and 7 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week in hospitality, Airbnb subtly got our attention. Much like Netflix crept up on Blockbuster, hotel CEOs are finally starting to recognize the threat.

2 months ago

Hotel CEOs Push Back on Trump And 5 Other Hospitality Trends This Week

Hotel CEOs Push Back on Trump And 5 Other Hospitality Trends This Week

Daniel Peltier, Skift

These are the hospitality trends we were talking about this week.

2 months ago