Articles tagged “communication”

Airlines

Singapore Airlines Delivers a Masterclass in Crisis Communications — But it Wasn’t Always This Way

Singapore Airlines' last fatal incident was marred by confusion and misinformation. This time it's very different.

Singapore Airlines Delivers a Masterclass in Crisis Communications — But it Wasn’t Always This Way
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Hotels

Why Guest Communication Is Key to Delivering Stand-Out Service Within Hospitality

For hospitality brands to inspire loyalty, they need to deliver a consistently stellar guest experience — but many hotels haven’t been able to hire enough staff members to meet the high level of service guests expect. To overcome this challenge, hotels must increase efficiency and optimize communication between teams.

Why Guest Communication Is Key to Delivering Stand-Out Service Within Hospitality

News Blog

Hospitality Management Platform Cloudbeds Acquires Messaging Service Whistle

Cloudbeds, a San Diego-based software company that helps independent hotels set their set their rooms and market their inventory online, announced on Monday at HITEC 2022 that it's acquiring hotel messaging software Whistle. The move is part of Cloudbeds' strategy to facilitate communication between accommodation providers and guests. "The term contactless is becoming far too…

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SkiftX

Upcoming Webinar: How to Stay Ahead of Demand and Win in CX

LivePerson is running a key webinar to help industry brands rapidly scale care and commerce operations through Conversational AI and messaging in the post-pandemic travel resurgence.

Upcoming Webinar: How to Stay Ahead of Demand and Win in CX

Online Travel

Staying in Touch With Hourly Hotel Workers Spurs Tech Merger in Europe

Think of workplace communications tools like Slack or Microsoft Teams. Well, Beekeeper and Lua are versions of those tools built to help hourly workers without desktop computers. Many hotel groups use them to help housekeepers stay up-to-date in the workers' native languages.

Staying in Touch With Hourly Hotel Workers Spurs Tech Merger in Europe
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Online Travel

How Global Travel Brands Can Get Their Employees on the Same Page

Managing a global travel company comes with its own set of challenges that national and local travel brands don’t usually have to face. Communication among employees is often a chief concern, but providing content available in their local language can help improve employee engagement and drive efficiency.

How Global Travel Brands Can Get Their Employees on the Same Page
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Online Travel

The Modern Hotelier: The Coupling of Mobility and Connectivity

Taking advantage of the innovations in technology will ultimately help hoteliers make better decisions faster, giving them the advantage they need to be ahead of the curve, not behind it.

The Modern Hotelier: The Coupling of Mobility and Connectivity