Articles tagged “chatbots”

With the energy going into some of these travel planning assistants, how long before travel agents are out of jobs? Probably not tomorrow, but what about in a few years?

"Conversational search is about to get wildly useful and cleverly orchestrated across maps, points of interest, personalization, geo-location and enriched content."

Skift has been following the unfolding relationship between generative AI and the travel industry, but this is only the beginning.

Today’s edition of Skift’s daily podcast looks at Expedia’s AI chatbot, vacation competition for beaches, and Choice Hotels’ emissions reporting choices.

Can the new artificial intelligence software’s travel recommendations be taken as gospel? Perhaps yes, but for now, let’s leverage the power of the human instead of the alternate human.

Google is starting to release the chatbot Bard, its rival to ChatGPT.

There is a reference to artificial intelligence by nearly all the startups listed. It is being used to strengthen the services for even the seemingly most basic types of consumer apps.

There’s a distinct whiff of nostalgia drifting through the swaying palm trees in San Diego, as corporate travel agencies plug chatbots at the Global Business Travel Association’s annual convention.

Looking to offer hassle-free and personalized experiences for customers, travel companies have integrated WhatsApp as an effective communications platform. But troubleshooting cannot always be left to bots. Brands also need human beings to chip in at critical moments.

The coronavirus pandemic has brought about unprecedented challenges to both travel providers and their customers. While policies and procedures are constantly in flux, there are some steps travel brands can take to clearly communicate with their customers on the right channels at the right time.