Sean O'Neill, Skift
Low-touch is the new high-touch in travel. Companies may rapidly adopt some kinds of contactless systems in response to the pandemic. But which ones?
1 month ago
Sean O'Neill, Skift
Clear doesn’t let you skip security screening at U.S. airport checkpoints, but its promise is to make the effort take less than five minutes consistently. Clearly United has heard from its most frequent customers that they value that consistency.
11 months ago
Justin Bachman, Bloomberg
Airlines and other travel companies have been testing more than 50 systems for so-called biometric identification technologies, such as faceprint scans. But the industry needs to agree on standards for collecting, tracking, exchanging, and protecting travelers' data to speed everyone's journeys.
1 year ago
Colin Bertram, Bloomberg
Rental car checkout is a nightmare if you don't have any loyalty status with the company. Maybe this new perk will make Clear's annual fee worthwhile for more frequent travelers.
2 years ago
Alan Levin, Bloomberg
We hear good things about the reliability of facial scans at airports with one exception. JetBlue Airways reports that the system in place at its terminals is not as effective with the oldest travelers as it is with everyone else.
2 years ago
Natasha Rausch, Bloomberg
It's not clear using biometrics is easier for passengers or quicker for airlines. But there's a congressional mandate for U.S. Customs and Border Protection to identify people as they exit the country, and this is one way to do accomplish that.
2 years ago
Deanna Ting, Skift
It'd be so much more interesting to see if and how this kind of biometrics data can truly inform our travel experiences.
2 years ago
Dan Peltier, Skift
With the ongoing backlash against companies improperly sharing and using data in recent months, facial scans will be a tough sell to many travelers especially if they're implemented by the government.
2 years ago
Arne Sorenson, Marriott
The balance between the freedom to travel versus security issues is a dynamic playing out across the globe. A known traveler program that uses biometrics and other data to alleviate security concerns would be great for road warriors and other supertravelers, but might have less utility for once-a-year vacationers. Then again, there are no panaceas.
2 years ago
Amy Merrick, Skift
Business travelers are embracing the increasing use of facial-recognition software and fingerprint reading at airports to speed lines, but privacy advocates raise concerns about the security of information and its potential use.
3 years ago
Benjamin Katz, Bloomberg
Numerous U.S. and European airlines have been testing facial recognition and biometric technologies to speed passengers through airports. Emirates' Dubai hub is busier than ever and the airline realizes that it, too, has to embrace these new technologies.
3 years ago
Michael Sasso and Alan Levin, Bloomberg
While some passengers may worry about privacy, this is a good development. The current system, in which an officer must compare a picture on an ID with a traveler, is not the most reliable. Humans make mistakes. This is a better approach.
3 years ago
