Articles tagged “AWS”

Today's podcast looks at travel in the age of Ozempic, Amazon's AI tools for the travel industry, and Virgin's test run of long-haul sustainable flights.

It is becoming more clear that streamlined customer service is one of the biggest immediate opportunities for generative AI in the travel industry.

Cloud technology is revolutionizing customer service in travel and hospitality. By passing routine requests through flexible, efficient, automated, and intelligent systems, companies give their human agents more space to handle complex issues with a delicate personal touch.

In this video from Skift Global Forum 2023, we hear from Clare Ward, worldwide technical leader of travel & hospitality solutions at AWS, and Noha Abdalla, chief marketing officer at Choice Hotels, on the ways companies can put their data to work to create lasting customer relationships.

In a recent webinar, Amazon Web Services (AWS) joined Skift to explore how cloud technology can unlock foundational innovation for travel and hospitality companies across their organizations.

Advanced AI is expected to allow travel companies to provide a higher level of personalization than ever, and there's big value in that. 

The airline Ryanair and travel guide publisher Lonely Planet are taking part in a new $100 million program by Amazon Web Services to explore innovations in generative AI.

Today is the slowest pace of innovation the travel and hospitality industry will ever experience again. Companies need their people — in the right structure and supported by the right processes — to harness the next generation of business technology capabilities. Download the 2023 Digital Transformation Report From Skift and Amazon Web Services to find out how you can change the way your organization does business and future-proof your ability to succeed.

In this video from Skift Aviation Forum 2022, we hear from Massimo Morin, global head of travel, Amazon Web Services, and Jason Birnbaum, chief information officer, United Airlines, about how aviation companies are emphasizing digital solutions to become more agile and pivot their businesses to be more efficient and innovative.

Highlighting research and insights from “The 2022 Digital Transformation Report,” we’ve identified 10 ways travel companies are adapting to changing customer expectations by adjusting practices, processes, and philosophy at all levels of the organization.