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Articles tagged “airport lounges”

Airlines

Redoing the Airport Lounge Business for Post-Covid

Traveling can be nerve-racking and airline lounges have traditionally provided a place of respite for weary travelers. As the pandemic recovery continues and lounges are reopening, this is the time to add a dose of safety, healthy good food and innovations to win passengers back.

Redoing the Airport Lounge Business for Post-Covid
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Airlines

Keeping up with Customer Needs as the Traveler Journey Evolves

Enhancing the traveler journey with the right combination of contactless digital experiences, socially distanced service touchpoints, and personalized information and offers can help return us to a time when the travel journey is just as enjoyable as the destination.

Keeping up with Customer Needs as the Traveler Journey Evolves
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SkiftX

Executive Q&A: Meeting the Challenges of Travel’s Most Transformative Era

Before Covid-19 hit, airports and airlines were boosting customer satisfaction by investing heavily in new services and innovative dining and retail experiences. Now, at a time when travelers are understandably cautious about returning to the skies, customer experience is more important than ever in helping to raise traveler confidence and ensure global travel’s long-term recovery.

Executive Q&A: Meeting the Challenges of Travel’s Most Transformative Era

Coronavirus

Airports Look to Tech to Ensure Social Distancing of Flyers

Mind the gap.

Airports Look to Tech to Ensure Social Distancing of Flyers

Hotels

Designing a Better Airline Lounge Experience

Despite the investment and focus on lounges to compete for and retain premium passengers, there's a lot of thinking left on the table. Here are some simple fixes to design a better experience on the ground.

Designing a Better Airline Lounge Experience

Airlines

The Airport Lounge Conundrum — Airline Innovation Report

Airline lounges are rarely as opulent as the promotional pictures suggest. Yet passengers seem to love them. Why? Will they persist forever?

The Airport Lounge Conundrum — Airline Innovation Report

Airlines

What It Takes to Build the Perfect Premium Airport Lounge

Here are the brands that are innovating and getting the lounge experience right.

What It Takes to Build the Perfect Premium Airport Lounge

Airlines

United Opens First Polaris Lounge as Part of Its Business Class Overhaul

United's highest-paying customers have a new place to call home at Chicago O'Hare. The Polaris lounge opened late last week and will be followed with similar properties across the globe through 2018.

United Opens First Polaris Lounge as Part of Its Business Class Overhaul

Airlines

Etihad Reveals Personal Airport Lounge Suite for Super Luxe Flyers

Etihad is defining what modern First Class is for commercial airlines.

Etihad Reveals Personal Airport Lounge Suite for Super Luxe Flyers

Airlines

Getting Into the Airport Lounge Is About to Get More Difficult

Supply and demand baby.

Getting Into the Airport Lounge Is About to Get More Difficult