Skift Originals

TripActions Expands Globally With a Focus on Service

TripActions Expands Globally With a Focus on Service

Andrew Sheivachman, Skift

TripActions is investing big in customer service unlike many other players breaking into corporate travel. The truth is that it's hard to land larger customers unless you can service their travelers wherever they are, no matter how cool your app is.

23 mins ago

Airbnb Could Be Worth More Than Any Hotel Company But Faces IPO Hurdles

Airbnb Could Be Worth More Than Any Hotel Company But Faces IPO Hurdles

Deanna Ting, Skift

The battle between Airbnb and Booking (and everyone else in online travel) is just beginning.

5 hours ago

How Booking Is Trying to Solve Travel’s Pain Points

How Booking Is Trying to Solve Travel’s Pain Points

Hannah Sampson, Skift

Travel is full of discovery — sometimes not for the better. The CMO of Booking.com explains how the company is trying to ease some of those unhappy surprises.

6 hours ago

Cultural Immersion Versus Appropriation

Cultural Immersion Versus Appropriation

Patrick Whyte, Skift

It's a difficult topic for the travel industry to discuss, especially as experiences get more immersive. But just because it can be uncomfortable doesn't mean we should shy away from confronting it and calling out bad behavior.

7 hours ago

Is Luxury Hospitality Guilty of Cultural Appropriation?

Is Luxury Hospitality Guilty of Cultural Appropriation?

Samantha Shankman, Skift

Education delivered directly from local communities, and informed by tradition, is what distinguishes immersion from appropriation. It's the job of luxury professionals to facilitate the experience without adding the influence of their own lens.

22 hours ago

New Cultural and Business Hub Will Reshape Zurich’s Tourism Image

New Cultural and Business Hub Will Reshape Zurich’s Tourism Image

Laura Powell, Skift

As we have seen in recent years, new multi-use developments can have transformative effects on under-utilized sections of major cities. Zurich is banking on The Circle to create a new reason for tourists to visit the city.

22 hours ago

JetBlue’s Founder Confirms He’ll Start a U.S. Airline With New Airbus Jets

JetBlue’s Founder Confirms He’ll Start a U.S. Airline With New Airbus Jets

Brian Sumers, Skift

So much can happen between now and 2021. David Neeleman's new airline may never get off the ground. But let's hope for the best. The U.S. airline industry could use its first new entrant since 2007 to stir up competition.

22 hours ago

Ryanair Believes Airline Apps Are Perfect for Last-Minute Upselling

Ryanair Believes Airline Apps Are Perfect for Last-Minute Upselling

Hannah Sampson, Skift

Ryanair's CMO believes airline apps can be a big help to travelers as they're preparing to get on a plane. And if those apps can also generate more revenue for carriers, all the better.

1 day ago

Meet the Hospitality CEO Who Embraces Airbnb

Meet the Hospitality CEO Who Embraces Airbnb

Deanna Ting, Skift

In addition to dreaming up new hotel brands, we're surprised more hotel companies aren't thinking of launching more of their own serviced residence brands — or buying up others.

1 day ago

Flyers Brace for More Credit Card Pitches, This Time on United Flights

Flyers Brace for More Credit Card Pitches, This Time on United Flights

Grant Martin, Skift

Flight attendants on United will have both a stricter mandate and a stronger incentive to pitch the airline's new co-branded credit card.

1 day ago

Oral History: Booking.com Catapulted Priceline From an Also-Ran to First

Oral History: Booking.com Catapulted Priceline From an Also-Ran to First

Dennis Schaal, Skift

The acquisitions of Active Hotels and Bookings B.V., which led to the creation of Booking.com, transformed parent company Priceline.com, and online travel history. Take a look at Priceline's fourth quarter of 2005 financial results, and you'll be able to see the journey in process.

2 days ago

Newly Named Air Italy Is Ready to Take On Troubled Alitalia

Newly Named Air Italy Is Ready to Take On Troubled Alitalia

Brian Sumers, Skift

We're not sure Europe needs another airline with global ambitions. But more capacity almost always means cheaper fares, so passengers should enjoy watching these competitive dynamics play out. Perhaps Air Italy will become Italy's national carrier if Alitalia stops flying. Or maybe they'll both go bust.

2 days ago