Partnerships

In this video from Skift Global Forum 2023, IAG Loyalty Chief Commercial Officer Rob McDonald discussed the expansion of loyalty programs and partnerships designed to boost customer engagement and put better data at companies’ fingertips.

In this video from Skift Global Forum 2023, we hear from Meg Maginnis, head of travel industry advertising, Amazon Ads, and Amy Martin Ziegenfuss, chief marketing officer, Carnival Cruise Line, about leveraging deep consumer insights, out-of-the-box ad formats, and tentpole shopping moments to connect with modern travelers.

Travel insurance has become an unexpected linchpin in delivering a fully connected customer experience, helping travel providers offer more personalized purchasing options, balance self-service with the human touch, and open new avenues for lasting customer relationships.

In this video from Skift Future of Lodging Forum, we hear from Rob McDonald, chief commercial officer of IAG Loyalty, about the dynamically changing landscape in travel loyalty and how brands can stand apart in an era where customers are becoming more empowered to shop around if they don’t see rewards quickly.

In this video from Skift Global Forum East 2022, we hear from Priyanka Lakhani, senior vice president, commercial, at Collinson Group, on how partnerships can help travel providers curate experiences that meet consumers’ post-pandemic preferences.

Travel brands have a unique opportunity to realize greater potential from their loyalty programs. Through creative merchandising that allows travelers to earn points and miles in different ways, they can grow ancillary revenue, build more meaningful customer relationships, and increase lifetime value.

With the lifestyle hotel sector set to boom in the post-pandemic market, an industry-pioneering new joint venture between Accor and Ennismore is guiding the way forward.

Cloud technology has revolutionized how hospitality brands can run efficient, cost-effective operations on a global scale. Centralized, intelligent systems provide data and insights to inform day-to-day decisions, giving people more power to predict and adjust their operations with the speed and agility that today’s volatile market demands.

American Airlines and IHG partner to tap into the business opportunity of small- and medium-sized businesses by offering more value to companies that are members of both corporate travel programs.

Twillory CEO and cofounder Asher Weinberger has made a career out of going against the grain. His SafeCotton and Re:Purpose initiatives have helped raise awareness to industry shortcomings, all while making the world a better place.